I can relate to some of the negative reviews. During a recent severe storm in Perth where my side boundary fence was severely damaged, I lodged a claim on 1st June 2026. Since then I received no less than 11 emails and asking for my claim excess to be paid, no claim determination was made at this stage.
To cut a very long story short, due to errors made by AAMI, my inability to understand their service agents which were located overseas, Phillipines or India, no further progress was made. I enquired with AAMI again regarding the delays.
I received an email to advise that their assessor will inspect the damage on 25th June, nearly 4 weeks after I lodged my claim.
At this stage I gave up