Outstanding support – finally no chatbot!
I'm thoroughly satisfied with Taxually. At first I had a few initial hiccups with the setup, especially the connection between Stripe and Taxually — I wasn't entirely sure how to configure everything correctly.
Even though I speak fluent English, some of the English tax-related terminology was quite challenging for me.
Great support! They assigned someone to me who speaks my language, guided me through the entire process, genuinely took the time to understand my concern and my situation, and reliably helped me with all my questions and problems. Fast, direct, and straightforward.
And the best part: finally no chatbot sending you through endless loops only to point you to an FAQ page in the end. This is exceptional, and this is exactly what customer service should look like!
Highly recommended.
Reply from taxually.com
Thank you so much for sharing such detailed and thoughtful feedback! We completely understand that getting everything set up — especially the technical side — can feel overwhelming at first, and we're really glad we could assign someone who could guide you through it in your own language. That kind of personalised, human support is something we genuinely believe in, so it means a lot to hear that it made such a difference for you. We'll be sure to keep the chatbots at bay! Looking forward to continuing to support you.