Update: GloFox replied to this review saying that they would look into it and reach out to me, neither of which actually happened. I have not heard anything from them, that’s just their PR team trying to make themselves sound good on this platform.

We signed with Glofox in February and opened presale in March. A week into presale, the payment processing went down. It took them 25 DAYS to fix it.

During the time that the system was down, we were given no ETA for when it would be fixed. We were forced to put in place a patch to take payments through our website and then onboard an entirely new gym management platform, which has delayed our opening and completely derailed all of our presale momentum. When I asked for a refund because the system was only actually working for a week, I was ignored. When I asked to cancel, no one got back to me for weeks. I finally had to CLOSE OUR BUSINESS BANK ACCOUNT in order to prevent GloFox from continuing to fraudulently charge us for a service that was nonfunctioning and that I had already cancelled. Now they are actively still trying to get us to pay a month later. Their customer service is an actual nightmare. And in fact, the day the platform went down, I called and emailed them, only to find out that it was a "GloFox Day of Disconnect" in which apparently they all go on vacation and leave customers to fend for themselves. I have worked with many technology platforms over the years, and this was BY FAR the WORST experience I have ever had. It's not just mismanagement, it's fraud. They were not providing the service promised, and have refused to return our money. As it stands we are out over $1000 in fees for a platform that didn't work. If I had the time and money to sue them I would.