Good product let down by operational shortfalls
Ordered via outdoorheld.uk then found this is a front for an Austrian company. Placed order , nothing happened so after a week asked "why?" - AI response - dealing with order volume. Eventually arrived but without instructions. E mailed and had them by return - no regrets.
Gilet is fine, heating is effective, price after discount is good
Reply from OutdoorHeld
Hello Wyndham,
thank you very much for your honest and balanced feedback 😊
We are sorry that the ordering and delivery process initially caused frustration and understand that the waiting time and lack of instructions at delivery were disappointing.
At the same time, we are very happy to hear that the instructions were sent quickly afterwards and that you are satisfied with the gilet itself, especially the heating performance and value after discount 🌱🧡
Your feedback regarding our operational processes is truly appreciated and helps us continue improving both our communication and delivery experience.
Thank you again for taking the time to share your experience with us.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡