Update today reply to response from Made.com:

I’m even more livid after response!
All I want is someone to call me from your customer service with a date of when you’re collecting this pile of nasty, infested wood you delivered to my home.

NB: There’s nothing ‘to investigate’! You have all the photos and information you asked for, sent twice now. You wanted info from a yellow label that’s drenched in woodworm dust and crawling with woodworm beetles, so I said we’re not opening the re-sealed box and just want you to collect it (so you can look at the yellow label yourselves) and refund our money…

I’m absolutely livid! I’ve got a product sent to me, heavily infested with live woodworm, possibly now in my house which is furnished with a lot of wood, and can’t get anyone from MADE.COM to collect it!!
I’m getting no response now through email, I’ve been hung up on through WhatsApp!