This company is fraudulent, uses only AI humans, and you have to spend hours on phone trees trying to get any support through a real human.

The original issue arose when the booking system—clearly utilizing an AI assistant—incorrectly generated a second night reservation at a completely different hotel than the first. This discrepancy was illogical and clearly inconsistent with the intended booking. Upon identifying the error, I contacted the company, and the representative subsequently reached out to the hotel associated with the erroneous reservation. I was then verbally assured that a full refund would be issued for that booking.

Based on this confirmation, I proceeded to make alternative arrangements at a different hotel so that I could stay with family, incurring additional expenses in the process. Unfortunately, it then became apparent that the refund had not been properly processed as promised.

This situation represents multiple failures of this company. Had I been correctly informed that a refund could not be guaranteed or processed, I would have retained the original reservation and avoided unnecessary additional costs. Instead, I relied on the assurance provided by their team and made decisions accordingly.

The responsibility for a refund was entirely with this booking service due to both the initial system error and the subsequent miscommunication regarding the refund. Because they are AI they do not have any money and can not actually process refunds on their end due to their errors.

DO NOT waste your money with this service.