We are very sorry to read about your experience and understand how frustrating this situation has been for you. We sincerely apologize for the inconvenience caused.

Please note that a contract can only be fully terminated once the toll box has been physically received at our facilities. When returning a device from outside the EU, it is important that the shipment is clearly labelled as a return and that all customs requirements are correctly completed. Otherwise, customs may reject the parcel and return it to the sender.

To allow us to review what happened in your case and ensure the situation is properly resolved, we kindly ask you to contact our support team via the contact form and provide the shipment details (tracking number, documents, etc.):
https://tolltickets.com/contact/