Booked an inclusive holiday through TUI that included I love meet car services and flew via easy jet.
First the flight was 2hrs 45minutes late, the transfer to take me to the resort made me wait 45minutes.
Thank when i landed back in the uk I ring the I love meet car services service to bring my car to the terminal and because TUI don’t give them the right day and time I’m sat there for 45minutes outside in the cold waiting like a fool for my car at 11pm.
After sending any complaints and emails about this they just call me to kind of apologise and said I will get an email with an apology which is pathetic I said I wanted a full refund the car service that I had paid for and she refused then tried to blame me for their screw up.
Stated I wish to take it further above her as she was utterly useless and she clearly stated would be a waste of time as I won’t get a refund.
My advice do not TUI and do not use the I love meet and greet car parking service.
I paid a lot of money for the holiday and paid a lot for the parking service.
Unfortunately my frustration wanted me to use language of a stronger nature but they wouldn’t let post on here ( just imagine many inappropriate or appropriate words included on this)
DO NOT USE TUI