My move to Reno took almost 3 months
My move to Reno took almost 3 months. The guy I paid first, said it could take up to a week max. He would no longer take my calls when I would ask for tracking numbers or updates on my delivery, and I was provided with AMB's number ...who I did not choose or have any say in to move me and my husbands stuff? Customer service staff is rude, will keep you on hold for an hour just to come back and say "no update from dispatch" The manager Jayna has no patience.... people skills.... or common courtesy. SHE told m =y husnabd that we're lucky to get $30 a day back OVER 30 BUSINESS DAYS LATE! The company we made this order with, told us AFTER pick up.. they have 30 business days "legally" Well, beware of this. 30 business days just means after that they can offer you$30 a day and take 3 months with your stuff. Unless you have time to wait gfrom Dacember to March to be delivered.. do your research.. dont use a broker.
Reply from AMB Moving & Storage Inc
We’re sorry to hear about your experience and truly understand your frustration. Based on the details you shared, it appears this move may have been arranged through a third-party broker prior to being assigned to our company.
We want to clarify that AMB Moving & Storage Inc. does not operate as a broker—we are a licensed carrier, and in some cases moves are dispatched to us after being booked through another company. Unfortunately, this can sometimes create confusion around timelines, communication, and expectations set before we are involved.
That said, your experience does not reflect the level of service we aim to provide. We take concerns like this seriously and would like the opportunity to review your file and address what happened.
Please contact our support team directly at (973) 975-0336 or email us so we can investigate and work toward a resolution.
Thank you for bringing this to our attention.
— AMB Moving & Storage Inc.