I bought Audi A3 from connolloys Ballina in August. Oil light came on in December, I replaced oil, oil light still on and I brought to dealership in Ballina. I was told I put in wrong oil (i put in recommended oil) and they said they replaced the oil. Light came on 2 days later. Brought car back in Jan, got a replacement car. I was left waiting an hour, I collected my car at agreed time that evening, it wasn't ready. I was told the filter was clogged as I drove short journeys. I told them I didn't drive short journeys. They left me waiting a half hour, gave me back car, didn't clean it as they offerred. Oil light came on again a couple of days later. I phoned management and explained my frustration and how it appears to be sensor light issue. I arranged another appointment and was told there was no replacement car available for 2 weeks. They then cancelled my appointment and said there was issue with replacement car and to call back Mon 2nd March. I phoned Mon, struggled to get through, got reception she assured me I would get a call back, I got no call back. They eventually phoned Tues at 4pm and arranged for appointment the Wednesday. I got replacement car. Car was returned Thursday (unwashed again).I asked woukd this issue occor again I was told No.
I was driving to Galway Sunday 8th March, oil light came on again.
I've never experienced such poor quality customer service, I purchased a luxury car from what I believed to be a premium garage, I had better service from a small independent garage, I will be seeking a refund at this stage. I've been lied to and fobbed off while never addressing the issue and fixing the fault.