I have been buying from this Company for years now. A number of Items purchased beg Feb. UPS collected returns. Has taken 4 weeks for Outnet to confirm receipt. Advised 'checking' the items before refund. It is now 2nd April & no sign of a refund as yet. Cannot understand the unnecessary delays in getting my money back. Won't place further orders. They have lost a loyal customer. Such a shame they have gone downhill.