Trying to book online to take our grandson, shocking experience, site kept resetting, losing information, with all the issues i ended up booking the wrong date, the website had an option to Make enquiries with categories like amend booking dates, refunds and others, we asked to change the booking, they flatly refused, no refund no amendment no support, every time we contact them they just say no, awful experience, sad to say we won't be visiting the Louvre so our grandson won't get to see everything as I'm not paying twice