Good day,
thank you for your message.
Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience with us. We take your feedback very seriously and are working to prevent this from happening again. We sincerely apologize for the inconvenience. Unfortunately, an incorrect address was provided with the order, so as a gesture of goodwill, we can send a new order for only 50% of the merchandise value. Please feel free to contact us if you have any further questions. Your FloraPrima Team // mm