I ordered a garden shower in October…
I ordered a garden shower in October 2025 and it broke at the start of January 2026. I contacted blumfedlt and they said I could return it for a replacement and a shipping label would be emailed to me within 3 days, 4 days later no label and contacted them again. Same story only they said a label will be emailed with 48 hours. 2 days later still no label. The third time I contacted them they said 24 hours and that was 4 days ago and no label. I would stay away from this company.
UPDATE: Its has now been 48 hours after Blumfedlt left a comment about getting a return label within 24 hours and wouldn't you know... Nothing there.
This has to be the worst company i have ever had the misplease of dealing with.
Reply from Blumfeldt
Dear Mr. Elliott,
Thank you for taking the time to share your experience.
We sincerely apologize for the issue with the garden shower and, in particular, for the repeated delays and poor communication during the return process. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been.
We would like to confirm that the issue has now been addressed internally. The return process has been corrected, and you will receive the return instructions via email within the next 24 hours. We truly appreciate your patience while this matter was reviewed and resolved.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.
Antonella