Terrible service !

I placed my order on the 27th December and as it was not delivered by the 5th Jan I cancelled the order .... Jaslin from customer service arranged this for me and I received notification from UPS that the item would be returned.
I then spent that week chasing UPS as to why my order had not been returned to the Sturm warehouse.
Why was I having to chase UPS and not customer services?
On Sunday 11th Jan I sent yet another email and this was replied to by Sally who told me she had arranged for my refund.
On Monday 12th Jan I chased again as I had received no confirmation email and was yet again ignored.
On Monday 12th Jan I was contacted by UPS and they told me that my parcel couldn't be returned abroad .... why had Jaslin not supplied them with a return address ? I then advised UPS of the Sturm UK warehouse address .... because this information had not been supplied it delayed the process by 7 days !
On Tuesday 13th Jan I received notification from UPS that my parcel had been returned to the UK warehouse in London (a distance of less than an hour has taken over 7 days by UPS and lack of communication by customer service).
Also on Tuesday 13th Jan I received a message from Alicia that my refund will be issued within 14 days.
ANOTHER 14 DAYS ON TOP OF THE 17 DAYS ITS TAKEN .... AND THEN MAYBE ANOTHER 5 DAYS BEFORE IT HITS MY ACCOUNT !!!
POTENTIALLY 31 DAYS PLUS WITHOUT MY PARCEL AND £444 !!!
Considering the price of your products your service is disgusting!