Easy ordering and informative website. Prices are well.

The package did not include one item, which was an important item to us, and we got refunded for that item. That's fine. However, there have been no refund for (partly) shipping costs. Re-ordering just that item will be double the price due to these shipping costs. Better customer care would be to request the customer what they wish to happen rather than just sending an informative copy + paste e-mail claiming the item is credited and closing the ticket.

Will try to order again at a later point in time. I am sure things will go better, then.

Just a small critic on how the orders are handled.