I placed an order from Douglas Nederland on Nov 26, 2025, during their Black Friday sale, yet the delivery was never fulfilled. My package was lost during delivery (the last status was “out for delivery,” and it had never been updated since Nov 27, 2025).

I’ve sent emails to their customer service team about this situation (as Douglas says to do so), 5 times in total (on Nov 29, Dec 02, Dec 07, Dec 10, and Dec 16). I haven’t received a single word from them since then.

I understand that Black Friday and the holiday season must be their busiest time of year, yet this level of client service is unacceptable, especially from a renowned brand like Douglas.