Everything was fine untill i wrote to the support chat with the request of closing my account for a week, in other words i wanted a self exclusion. What they did was just funny, they closed my account permanently, i didnt knew that yet. So i wrote a email asking if i can get a confirmation on my self exclusion period, and they said that i cannot reopen my account which i didnt even mention. Stay away from that site, their customer service is just not existing.