If I could give no star I would. Four hour delay from Montreal to Cancun. No points on Aeroplan because group packages have to go to the kiosk at the airport and line up to present your card. But wait! That dosent work either. Return flight on the SAME plane was 5 hours late. Also called about missing points. Told to call again at end of week. Called. Was told to fill in a form and wait a few weeks because you cant call for this service. Also in October flew to Croatia and they lost my friends bag. Flight was Montreal-Paris-Split. She upgraded to business class for the first flight, they lost her bag in Paris. They blamed Croatia Air.....they lost the bag on October 3. They wrote her to tell her to contact Croatia Air on November 16th. Let the business FAIL and under no circumstances should ANY taxpayers money be used to suport this company.