How very dare they?!
Ordered via Amazon, was impressed by the reasonably priced product. Floordirekt emailed to say my order was cancelled as the custom size hadn’t been logged but I could order via their website. On the website it was more than twice the price! I later got a refund confirmation email for the original order that was cancelled due to “not knowing what size I wanted” …….. the size I wanted was stated on the refund email 😂 This firm is run by 🤠’s and 🤡’s.
Reply from Floordirekt CH
Hi Daniel,
Thanks for taking the time to leave a review. We're sorry for the frustration caused by the experience.
We would like to look into this matter properly, as the process you've described doesn't reflect how our custom-size orders are handled. In particular, we want to review why your order was cancelled and also check the price discrepancy.
So that we can check this, please contact us directly at info@floordirekt.de, including your Amazon order ID, or respond here directly.
We take feedback seriously and aim to resolve genuine problems transparently and fairly.
Best regards,
Floordirekt