No support service
Our installation team has been waiting for two weeks to have any assistance with a ticket logged with SMA to assist in removing a device from a plant.
I will be willing to update this review should the issue be resolved, but right now, we have been left with no service and locked out of our own equipment's functionality. The case number is 407488862
Reply from SMA Solar Technology
Hello Jonathan, we are sorry to hear that you are currently experiencing problems with your system and have not yet received any further assistance. We will look into this immediately. For this purpose, could you please provide us with the relevant ticket number? Feel free to reply to us on our social media channels or edit your review. Best regards, Daniel from the SMA Social Media Team