Review of bol.com


Rated 1 out of 5 stars

Delivery delays, useless customer support

The company promised next-day delivery, but it's been over a week and still no update from the seller or Bol itself. When contacting customer support, they always promise to resolve it within a few days, but then the next support agent contradicts the words of the previous one and says that it's going to take extra days. And as a cherry on top, if you want to raise a complaint about the support agents, they tell you that the only way is to send a physical letter to the Netherlands. This shows you that their only goal is to obstruct the refund process instead of actually providing customer service. I would strongly advise against buying from them and would rather pay a little extra for legitimate companies.

10 October 2025
Unprompted review