Whilst away in Italy, I scuffed the rental car. When returning the car, I pointed out the damage to the staff at Galdierirent Milan Malpensa Airport. The lady was extremely fair in the amount charged and provided all the necessary documents I needed to claim from my third party insurance. When returning home to England, I realised that I was missing a document for my claim.

I called the rental company and they responded immediately via a WhatsApp message. I explained the situation and within minutes, they had send through the document. I was then able to make the claim which was approved.

Thanks team at Milan Malpensa for all your help!

Paul