Hello Klaudia,

We’re sorry to read that this situation has caused you frustration. That is certainly not the experience we aim to provide.

Rentola and Huurportaal are sister sites but target different markets and have different subscription plans and support teams.

The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.

You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.

Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.

Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.

We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.

Kind regards,
Rentola Team