they’re taking weeks to answer
they’re taking weeks to answer. i payed almost 400€ 2 1/2 weeks ago and i haven’t gotten any step further. i got one answer to my mail 2 weeks after the incident, gave me a link to file the case which didn’t even work. horrible experience so far, can only hope to get my money back at some point.
edit: it’s a month later and i still haven’t gotten a reply, not even to speak of my 380€ i’m waiting on. i’m on my last 14€ and this company can’t manage to send me the money they owe me. congratulations hepster
Reply from hepster
Hi,
thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the delay must be.
Unfortunately, we can't look into your case in detail without any identifying information such as your name or policy number. Please reach out to our support team directly so we can assist you personally and resolve the issue as quickly as possible:
📞 +49 381 203 888 00 (Mon–Fri: 9:00 AM – 2:00 PM)
Best regards,
your hepster team