Deine Anfrage [n° 01648895] [ ref:!00D240ivSi.!500QD0UpQSH:ref ]

I have purchased two e-Safety Sitzauflage for our two Maxi Cosi’s. These need to be installed by downloading the App from Maxi Cosi and following the instructions. Unfortunately the app is not working and I keep receiving a notification that says “There was an error in your request please reload”. I have an iPhone 12 and my husband has an iPhone 15. We both tried it and we both get the same notification.

Due to this issue I have been trying to get in contact with the customer service of Maxi Cosi for a while. You cannot get in contact with them by phone but instead have to fill out a form and then they will get back to you.

I did this and on the 6th of March and on the 7th of March I wrote them another e-mail that I need help. On the 11th of March I receive an e-mail from an employee to which I reply the 12th of March at 08:53 in the morning. It is the the 14th of March now and am extremely disappointed. I assume Maxi Cosi will, again, need 5 days before they reply to my e-mail again. With this speed maybe we should go back to using pigeons to communicate again, because I honestly do not see the point in using e-mail if it takes 5 days to reply..

This customer service experience is absolutely not acceptable! Especially if you consider the fact that we customers mostly buy their products through dealers and usually have 14 days to decide if we keep a product or not.

I by now have to make the decision to send the product back and receive my refund through the dealer or keep my hopes up of ever receiving an answer from a customer service that does not have acceptable service levels. What a pity..