I read the last review of a delivery in 2021 and three years later it is scarily similar. I received a notification from EUROLANES (express import , well that’s a joke!) that a delivery from ARAMEX was held in customs pending payment of importation taxes. This was on 18/12/24. The taxes amounted to €37 but the admin charge for handling it was €60!
I was asked to fill in forms, send ID and pay the €97. But nowhere in the documentation did it indicate the bank account to pay the duty.

I sent everything back on 19/12 urgently requesting the missing information as I wanted the delivery before Christmas. Despite several mails and attempted phone calls, I got no responses until the 7/1/25. I am STILL waiting for the requested receipt for the payment so I can request a refund from the seller.

On the phone I found them cold, rude and minimally helpful and certainly not apologetic for the delay.
The only reason they got 2 stars was because after I did send the monies ( as soon as I got the bank details) they did ship it immediately and I got the parcel within 24h. But still 3 weeks later than I wanted it!!