Review of Hugendubel


Rated 1 out of 5 stars

My order was cancelled - no reason given

I ordered a book for my son that was required from his school and had a deadline on it. Order was easy, confirmed. But two days later my order was simply cancelled without further notice or explanation. I lost two days causing a lot of convenience. If Hugendubel didn't have it on stock, why was my order accepted in the first place? Not happy at all...

9 December 2024
Unprompted review

Reply from Hugendubel

Dear client,

thank you for your feedback.

Please accept our appologies for the inconvenience caused.

Due to high demand, items on stock can sometimes run out quickly. If no time frame can be given regarding redelivery of the item, we are forced to cancel respective orders, so our clients can make alternative plans.

Best Regards
Hugendubel Customer Services