Let’s start, this is not a reply to the owners statement reference the situation concerning Joanne’s experience with this company. My reply, as the finance recipient, goes like this.
Your statement in respect of obtaining finance is not truly correct. The finance is in my name, but, all correspondence and the outcome, was all carried out with Joanne. We requested ‘extended warranty’ and that is why finance was refused, we decided not to go with this direction as we needed the van for work, finance granted, funny that.
Your right in the fact that the ‘clutch’ is not covered under warranty, ie wear and tear. As you now know, it was the ‘flywheel’ which was the problem, now that according to literature, is covered. Unfortunately, the vehicle had covered more than the 3000 miles in 3 months warranty period, but, you do not expect this to collapse just after this period. We have now had the vehicle repaired at a cost of £1795, that’s a kick in the teeth just after purchase. The mechanic that repaired the vehicle was astonished by the damage to the clutch and flywheel. He consoled Joanne and explained that this was damaged prior to sale due to the condition, burnt black and flexible.
As it was mentioned, the oil change, the garage was contacted prior to 3 months, in fact it was 2 weeks. The service date sticker had information on it stating service was due soon. The vehicle was purchased at 86 k mileage, the service was due 92k, the garage would not complete the task, even though a service and a full MOT certificate was promised. We were even told to sign the paperwork saying we completed a test drive, which we never.
Just to reiterate on the reply, you don’t expect to get passed from pillar to post, just to get over a hurdle. The owner was then the last port of call. After a short 2 minute call, including being put on hold, he turned around and stated, don’t raise your voice I’m try to help, which the reply was , your not helping are you, he put the phone down. NOT very professional is it.