Our first experience charging our eV on the esb network was pretty abysmal. Brand new charging station and we couldn't get it to work. First, neither the pre-pay app nor the instructions on the station are intuitive. Forget about that the station was delivering instructions in French in Ireland!

A second car came and had the same issues so he called customer service immediately. It turns out the charging station had not been activated and therefore was not on their system. After we gave esb their charging station ID number, it finally appeared in the app. And we had been trying to use the app by tapping the charging station but you actually have to use the app to select the charging station you are at. Since it wasn't activated, it didn't show up in the app as a selection.

So we finally were able to connect to a supposedly fast charger. We kept an eye on the car app which tells us how full the battery is. When it reached 98% more than an hour later, I walked over and disconnected the cable right away.

We were charged €42.18 for 53.033 kWh which works out to €0.79 per kWh not the stated €0.57. We have issued a complaint and surmise that they charged us for overstaying at 0.50/min when it took that long to reach full charge.

esb installed but did not activate their charging station. It is clearly not calibrated for fast charging. We were probably the first to use this station and we don't know how long it has been there. They charged us for overstay inappropriately before the battery was full. We happen to have very large battery capacity and the limit of 45 minutes charge time is probably for older and more obsolete eVs. Not happy!!!