I booked last February 16, 2024 from their website and received booking confirmation from Flighttix and from Delta Pax. I have no idea what Delta Pax is and why my booking is with them and not with the airline that I am flying with. Today, almost a month later, I checked my booking in the airline website and it could not be found. I contacted the airline and they said there was no booking under my name nor from the booking reference number. I sent a support request to Flighttix and EVERY TIME I received an automated message from MADDIE telling me that because I booked with a low cost airline, they cannot help me and proceed to close my ticket. I DID NOT BOOK FROM THE AIRLINE, I BOOKED FROM FLIGHTTIX! Therefore I should get the support I need from them. They don't even have a customer phone number to call.
Money was already deducted from my bank account. SOMEBODY PLEASE HELP OR I WILL FILE A COMPLAINT.