Hello Johannes,

We fully understand your inconvenience, tiles are a fragile material, but of course it is not our intention to deliver so much damage, which is why we replace the damaged materials free of charge in one of our branches. Of course, we understand that transporting them ourselves is not always possible. I would have liked to be in personal contact with you to discuss this experience with you to see if I can be of any additional service to you, could you please email me at nicolas@impermo.be your contact details? I will get back to you soon!

Nicolas
Customer Care - Impermo