Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... See more
Company replied
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See what reviewers are saying
Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... See more
Company replied
I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... See more
Company replied
Just received all my new chocolate molds, and I love them all. The polycarbonate molds are fantastic, many more cavities in each mold than others that I have purchased, are detailed and nice and dee... See more
Company details
- Baking Supply Store
- Catering Food and Drink Supplier
- Confectionery Wholesaler
- Food Machinery Supplier
- Food Products Supplier
- Wholesaler
Written by the company
Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!
Contact info
Aspen Hills Green SW, T3H 0H6, Calgary, Canada
- 4037142751
- sales@zuccherocanada.ca
- zuccherocanada.ca
4.6
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing interaction with customer…
Amazing interaction with customer service, the right product was recommended to the desired recipe that was being created, with the breakdown on why they were suitable.
29 June 2026
Quality product
Very happy with my purchase. Item was
as described and very good quality. Thank you.
23 June 2026
Hello
Hello, I usually order the same thing. Which are Martellato containers and get them all in my order. This time there was an item missing from my shipment. I reached out and spoke with someone on the phone. But didn’t get a follow up email. I would like to receive the rest of my order and not a refund.
29 June 2026
Reply from Zucchero Canada
Hello Milena,
We sincerely apologize for the delay in following up and for the missing item in your shipment.
Unfortunately, the Martellato container is currently out of stock. There was an inventory error in our system, which showed one box as available when it was not actually in stock.
We completely understand how frustrating this is, especially since you regularly order the same products and were expecting to receive your complete order. Since we are unable to ship the missing item at this time, we will process a refund for it today.
We are very sorry for the inconvenience and for not following up with you sooner.
Kind regards,
Kati
Product was delivered promptly and was…
Product was delivered promptly and was as promised.
29 June 2026
Really lovely quality product
Really lovely quality product, great prices, efficient shipping. Great to find a Canadian supplier for cacao/cocoa ingredients.
8 June 2026
Great product
Great product, great service, not so great - these constant emails to rate every single product in my order. Endless. And if I don't do it right away, or multiple times for each of the items in my order, I just keep getting more. I contacted about this, but here we are again.
30 May 2026
Reply from Zucchero Canada
Thank you very much for taking the time to leave a review, and we sincerely apologize for the repeated emails.
We have already asked the app provider to disable these requests, but unfortunately, the app continues sending them. We have received similar feedback from other customers and understand how frustrating this must be.
We truly appreciate your patience. We will be uninstalling the app within the next few days and looking for a better alternative. In the meantime, please disregard any additional review requests you may receive from this app.
Thank you again for your understanding and for your kind comments about our products and service.
Please stop sending me these
Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will keep ordering your flour as its all my daughter can eat successfully, but what's annoying is saying the same thing over and over again, so please fix this. Thank u
19 May 2026
Reply from Zucchero Canada
Hello,
We sincerely apologize for the inconvenience. We have already corrected the issue in our system, and you should no longer receive review requests from us.
If, for any reason, you receive another review request, please feel free to ignore it and let us know so we can investigate further.
Thank you very much for your continued support, your kind words, and for choosing our flour. We truly appreciate your loyalty and are delighted to hear that it works so well for your daughter.
Thank you again for your patience and understanding.
Warm regards,
The Zucchero Canada Team
Amazing company and great service!
31 May 2026
Reply from Zucchero Canada
Thank you so much for your kind words!
We truly appreciate your support and are delighted to hear that you had a great experience with both our products and service. It means a lot to our team.
We look forward to serving you again soon!
Warm regards,
The Zucchero Canada Team
Kati was pleasant to deal with
Kati was pleasant to deal with. Would order again next time!
28 May 2026
Reply from Zucchero Canada
Thank you for taking the time to share your experience!
It was a pleasure assisting you, and we're so glad to hear you were happy with your order. We truly value your trust in us and look forward to helping you again whenever you need flour, or baking supplies.
See you next time, and thank you for choosing Zucchero Canada!
Warm regards,
Kati & The Zucchero Canada Team
Reply from Zucchero Canada
Thank you! We're happy to hear your order arrived quickly and that the shipping rates worked well for you.
We appreciate your support and hope to see you again soon! 😊
— Kati
Reply from Zucchero Canada
Thank you so much! 😊
We're thrilled to hear you're enjoying the product. Thanks for your support!
— Kati
Ease of purchase
29 April 2026
Reply from Zucchero Canada
Thank you! 😊
We're glad you found the ordering process easy. We appreciate your support!
— Zucchero Sales Team
Reasonable price and quick delivery
1 February 2026
Reply from Zucchero Canada
Thank you! 😊
We're glad you were happy with both the price and the delivery. We appreciate your support!
— The Zucchero Canada Team
Simple ordering..fast delivery and…
Simple ordering..fast delivery and professional! Can't ask for more :)
21 April 2026
Reply from Zucchero Canada
Thank you so much! 😊
We're happy to hear everything went smoothly from ordering to delivery. Your kind words mean a lot to our team!
— The Zucchero Canada Team
The Best Customer Service
My order for polycarbonate molds was processed and shipped out promptly and received in good order. Always the best customer service. Thank you!
1 April 2026
Reply from Zucchero Canada
Thank you for your kind words! 😊
We're delighted to hear your molds arrived quickly and in perfect condition. It’s always a pleasure serving you, and we truly appreciate your continued support.
— The Zucchero Canada Team
Reply from Zucchero Canada
Thank you so much! 😊
We're glad we could help and truly appreciate your support.
— The Zucchero Canada Team
The ordering is easy and I received the…
The ordering is easy and I received the shipping on time and the packing looks solid.
2 April 2026
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