Zendure Reviews 

Very friendly customer service. Fast and accurate. Very helpful - highly recommended

Bought a Hub 2000 and batteries directly from zendure.de and 5 weeks later detected a defect in the hub. First called the support where they recommended to send an email with details. Sent it and got an answer in under 24 hours with the proposal to RMA the hub which I accepted. The new hub arrived 3 days later and it works perfectly.
Perfect support, 5 stars!

Good products, very good app and even better tech support.

I am happy with the constant information what to do to solve the problem with my Hyper2000. But at least the Hyper did not work. After that was clear, Zendure offered to replace the Hyper by a SolarFlow 800 Pro 2. I agreed and after2 weeks I got it. The Installation took me about an hour and now my system is working properly!!!
So I thank the team from Zendure very much for their instant help and support! Compared to other companies I had problems with the products this was the best experience I ever had!
Reinhard Hölscher

I had a lot of questions before buying a Zendure system. The support always answered within 1 day and all my questions were answered perfectly. Great support team!

Service impeccable. Help desk est super gentil et tres informante. Bravo

I use Solarflow 800 Plus in combination with Home Assistant. P1 virtual sensor and local API are great features!

First time costumer, first time experience directly with Zendure support without merchant. Fast reaction, good understanding of Problem, Firmware Update, fast reaction of second root cause analysis and then good decision with replacement without shipping costs in timely manner. Professional, reliable and overall satisfactory. Gives me confidence to buy other products and invest in Zendure as my solution. Thank you to all involved!

Perfect customer support.

I like the Zendure service very much. Over several days they did everything to solve the problem. Over the days I have had only one customer service who was responsible for me. So I didn’t need to tell the story over and over again. Reaction time was very fast. In the end the problem could be solved and my system now runs without any issues. Very trustful company, which cares abaut their customers.

Quick response to the problem, good communication and follow up.

Zendure’s support was responsive and stayed involved until my issues were resolved. Communication was friendly, replacement arrangements were handled correctly, and they even provided spare parts. There were technical issues at first, but the support team kept working with me until everything was functioning properly. Overall, a positive experience.

I had some troubles with the integration with Homewizard. This was very quickly fixed by the Zendure support team. Above expectation!

i needed two time the professionals from the Zendure-team. I got fast and correct answers so the problems were solved. Good and friendly service...

I have the superbase v4600. Anybody know how to dismantle it to make it be some kind of battery backup. Bypass the badd software. I can't get it to work and customer service isn't doing anything to help anymore. Last I was able to do was recharge with solar...

I had a problem installing my Pi-meter.
After several attempts to install, I got a new one for free!
It works fine now.
Thanks!
Ruud

When coming to Zendure with a lot of technical questions they we are very friendly and very complete answered within a very acceptable time frame ( mostly within 48 hrs) and it helped us to under build our business case and trust
All et all we are very happy and surprised by the quality of this support desk ( not to forget their kind replies)

I run an SF 800 together with an SF 2400 AC+ on my balcony power plant, which works great so far. Unfortunately, the two components don't yet work together intelligently within HEMS. I asked support whether they would take the operating logic into consideration. They responded to my questions and said they will adjust the operating logic in the future.

Hardware is great, software is equally good and updates are received regularly.
Customer Services is great, polite, pro-active and a great help during technical issues or just background information

I have already contacted the Zendure support team by email a few times regarding my SolarFlow system. A member of the Zendure support team got back to me very quickly in response to my enquiries. Once the issue had been clarified, steps were taken immediately to resolve it, so that in the end my SolarFlow system was up and running as usual again. The faulty units were replaced with new ones straight away. In my opinion, that’s exactly how customer service should work.