Volkswagen Gladsaxe - en del af Semler Mobility Reviews 

Friendly workshop frontdesk, but after first contact not able to get in contact and no follow up. Other customers have already provided plenty of examples and I recognise my own experience. Can only say I’ve been waiting 4 MONTHS for follow up. Stay away from Semler mobility Gladsaxe 🙁

Everyone at VW Gladsaxe has been amazing helping us buy our ID3. It has been very smooth and easy just like we bought our TRoc a few years ago.
I would like to say a special thank you to Frederik Fleck, who has been only amazing at every step of the way.

One of the worst workshop you can ever find in Denmark. They did nothing right in my current inspection booking. They forgot to change my winter tires and gave me a date for 1,5 month later even though i have a written confirmation from them. Then i asked if it was ok for me to get a car for free for the 2nd time i need to come since it was not my fault and the arrogant service assistant there said “You cannot get a free car just because there was a mistake”. And the worst part was he was rude and aggressive - didnt even apologize for his behaviour later on. Only after i searched for the manager one of the more experienced person stepped in and offered me a free car for one day - but the damage was already done. They also said the service would take 2-3 hours before booking and today they said it will take around 8 hours and currently it is more than 10 hours and i still didnt get a message that my car is ready.

I was really planning to buy an ID7 there since i was their customer for many years and now i will change my service to another workshop and will not even consider getting a VW. But i will not stop here, i will see if i can even inform their HQ about the way how this place treats their loyal customers will for sure try to find a way to reach their customer service center.

If you are smart, stay FAAAAAR FAR away from this horrible place since they dont understand what loyalty and good customer service means. They will mess up your orders, wont be able to fix anything properly (since my car’s touchscreen randomly shuts down still after multiple “check-ups” and they will try to charge you for their mistakes…

Really Worst Experience Ever with the workshop and Services never Recommend this workshop . the mechanics are not capable and qualified. my highly Recommendation Stay away from "Service & Repair Agreement" its a waste of money .

Hard to understand what is going on inside the management of operations at this otherwise beautifully designed and nicely maintained workshop. Someone is clearly investing a lot of money in trying to create a great experience for customers.. and you meet a lot of nice employees. All signs point to poor leadership or resource allocation at the middle management level.

The good parts first: Mostly very friendly and professional staff on the ground... nice facilities with a good place to wait.

The bad part: Well, follow-up on issues raised and attention to details. This is not the first time I've experienced something like this here, but here is the latest example.

I dropped off our 2019 Passat for service with very specific concerns about vibration in the steering wheel, especially in a certain speed range. I also had an issue with one rear tire that had a difficult to locate puncture. The car was also due for service.

The car was returned (still filthy) with the two new tires. Shortly thereafter I realized the vibration was still very much there. I also had two warnings on the car – one for low washer fluid and another for low battery in the key fob. 🤔

I called and complained. During the course of these conversations I found out no one had even test driven the car.

So, a lot of apologies were issued, and I was promised that our car would be picked up and a replacement car would be provided. We actually arranged our weekend plans around this, as it was a Monday morning and the only we needed to be back in town was for this pickup.

But the day came and went with no pick up and no phone call. We called again. We were promised a call back. I did get a voicemail but when I called the number I was asked to and left a voicemail back for them – but my call was never returned.

So we're well over a month now since the car was in for service – when I finally get a callback! No, it's just someone to tell us that the bill had not been paid and there was now a late fee (rykkergebyr) being attached to the bill. 😅

I explained the situation, as one does for the 8th time maybe... and was told that the floor manager of the workshop had been made aware of the issue and was *definitely* going to be in touch very soon.

This was at the start week 18. We're headed into week 19 now and still no call. With a car still vibrating weirdly, maybe damaging itself more I don't know. And still with ⚠️ on the dash...

I really want to like this place, but the amount of extra worry and extra work they create by their failure to meet *basic* standards of service and followup ... I mean, who needs this in their life? Who needs an already expensive car service to turn into a many weeks long saga?

It took me very short time all together to pick up the new car. I was well treated even though my car wasn't an expensive one. Communication with Christian before the pickup was excellent and he explained everything about the paperwork in detail. What pleasantly surprised me is that the pickup is inside the shop (I expected the car outside) and they make it very personal which I liked a lot :) Christian was very patient with all my questions and gave me a couple of good hints regarding Danish regulations which I was not aware off... Most pleasant pick up so far :-)