I was really happy with my order, the website is quick and easy to navigate, and I received my order the very next day - way quicker than I expected. Plus, there was a little bag of Haribos in the box... See more
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Great service, very fast shipping (they delivered the next day!), excellent packaging, highly recommend! The missing star is that until now I have not received the proof of purchase (fattura) due to a... See more
I have been using VisionDirect for several years now - their website is easy to use, their products are good, and they always deliver promptly. I would recommend them to everyone.
This is how an e-commece company should be run! Super easy to reorder, one-click reminder emails, no extra sales emails. Easy-peasy!
Company details
Written by the company
Vision Direct è leader in Europa nella rivendita online di lenti a contatto e prodotti di ottica. Il vasto assortimento di prodotti disponibili sul nostro sito ti permetterà di trovare le tue lenti a contatto di fiducia e di acquistarle facilmente a prezzi vantaggiosi. Infatti, acquistando su Vision Direct risparmi fino al 45% rispetto ai negozi di ottica su marchi originali. Il tutto aggiungendo il vantaggio di una spedizione rapida in 24h e una cura eccezionale all'assistenza al cliente durante tutte le fasi di acquisto. Visita il sito web: www.visiondirect.it
Contact info
Corso Sempione 38, 20154, Milano, Italy
- 02 36 048 272
- assistenza@visiondirect.it
- visiondirect.it
4.7
Excellent
38K reviews
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Very satisfied fast shipping will…
Very satisfied fast shipping will order again from visiondirect thank you
8 June 2026
Customer service eccellente
26 May 2026
I was really happy with my order
I was really happy with my order, the website is quick and easy to navigate, and I received my order the very next day - way quicker than I expected. Plus, there was a little bag of Haribos in the box - a great little surprise and a really nice touch. Will use them again in future!
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vision Direct IT
Buongiorno,
Siamo davvero dispiaciuti di apprendere che il Suo ordine non sia stato ricevuto, soprattutto perché comprendiamo quanto sia importante per Lei ricevere i Suoi articoli in tempo. Ci scusiamo sinceramente per il disagio causato e per la mancanza di aggiornamenti sulla tracciabilità, che comprensibilmente hanno generato frustrazione e incertezza da parte Sua.
Ti assicuriamo che abbiamo preso nota della tua segnalazione relativa allo stato della consegna e che una richiesta di rimborso per il tuo ordine è già stata inviata per l'elaborazione. Riceverai una conferma e ulteriori aggiornamenti via e-mail, pertanto ti invitiamo a controllare la tua casella di posta per i dettagli completi sui prossimi passi.
Per ordini futuri, ti consigliamo inoltre di assicurarti di inserire un indirizzo di residenza fisico completo durante il checkout, poiché ciò aiuta a evitare problemi di consegna e garantisce una gestione più agevole da parte del corriere.
La invitiamo inoltre a contattare il nostro Servizio Clienti tramite telefono o chat per ricevere assistenza in tempo reale qualora avesse bisogno di ulteriore supporto.
Grazie per la sua comprensione e per la fiducia che continua a riporre in noi.
Cordiali saluti,
Vision Direct
They’re the best
27 November 2025
All good and in time!
8 April 2026
Everything was perfect! Fast reliable shipping!
Fantastic place to get your contact lenses! It was easy, fast, and they have the best prices here in Italy!
2 April 2026
Easy and smooth
23 January 2026
La facilita di ordinare
14 January 2026
Contact lenses
bought contact lenses. very fast shipping and very good price. wide selection of products.
recommended
25 September 2025
Great company and very fast deliveries.
Great company and very fast deliveries.
Simple and effective.
13 June 2025
Quick and not expensive
16 September 2025
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