VIOFO Reviews 

I stumbled upon VIOFO while hunting for a new action camera, and let me tell you-it was a total letdown. The website was slow, the product descriptions were vague, and the checkout process was a nightmare. I waited forever for my order, and when it finally arrived, the camera was damaged. Terrible service, terrible experience. I’ll never shop here again.

Viofo support answered my question promptly and courteously.

I honestly regret buying the VIOFO A329S.

For a camera in this price range, the parking mode is extremely disappointing. Low Power Impact Detection can trigger just from closing a door, yet a light impact to the rear of the vehicle may not trigger it at all. And even when it does detect an impact, the camera wakes up after the event, so it may completely miss the actual hit.

The other parking modes use significantly more power, and the “solution” seems to be buying an additional expensive battery pack. After already paying a premium price for the camera and professional hardwire installation, that is ridiculous.

What bothers me most is that these parking mode issues have been discussed for months and firmware updates still haven’t made the system reliable. I bought the A329S expecting a premium dash cam with dependable parking protection. Instead, parking mode feels unfinished and unreliable.

The driving footage is decent, but definitely not good enough to make me overlook all of this. If parking protection is important to you, I would seriously think twice before spending this much money on an A329S.

I can't review the Viofo product yet as I haven't received it (it's in transit), but the support I've received from Nancy has been excellent.

I only wish responses were a little faster, but I realize its a Chinese company, and there is a 12 hour time difference.

Its comforting to do business that provides great customer service, before the sale.

I will post an updated review once everything is installed.

I got myself the Viofo A319m dash-cam and decided to have it hard wired in my car. flawless process. Perfect piece of equipment, superior quality. Couldn't be happier. Don't think twice, just go for it!

Excellent product and outstanding customer service. During a windshield replacement, the technician accidentally damaged the rear camera cable by attempting to connect it to the wrong port. When I contacted VIOFO customer support and requested a replacement cable, they graciously offered to send one.

I have been using one VIOFO camera for about four years and recently purchased another for my second vehicle. The cameras are reliable, and the customer service experience was exceptional. Highly recommended!

Best support and Best Dashcam ever A329S

Purchased a a129 PLUS DUO in 2022, after 4 years in the Australian sun my main camera body finally gave out, but a few emails later and even outside warranty I was able to get a a replacement camera shipped to my door at the fraction of the cost of a new one through viofo support, never had such an enjoyable experience trying to get a replacement from any other company. they have earned a lifetime customer for sure.

Customer service is very prompt. Jessica was happy to help & guide me patiently regarding all camera issues. Followed up to make sure my issue was resolved & that dash cam was working properly. Great customer service from Jessica as always. Viofo products & support are top notch!

Great pre-sales support! Cassie answered all of my various installation / compatibility questions related to the A229 and A329S dashcam models. Each response was prompt, concise and detailed. I'm a retired aircraft engineer, and very much appreciate the detail that she provided.

Top Service in the aftersale issue fixing. Kind and fast response and the problem was solved emidiatly. SUPER SERVICE!!! and thanks again!

Finally, a company that not only produces reliable and relatively affordable products, but also stands behind the products with solid customer service practices. A branded high-endurance microSD card sold by Viofo suddenly prompted to be reformatted regularly, after a few months of use. I provided the agent, Cassie J., with a brief list of troubleshooting I had already performed, and after some brief additional verification, a replacement was sent directly to me. What more can you ask for?

Quick response and good offer of sending replacement part after gurantee was expired. The New Part was also sent fast and all procedure was easy. Overall very good customer service

Perfect service!

Camera suddenly stopped working, Power did not activate anymore

Support helped first with determening the problem and giving possible solutions

And after no result with that offered a new camera -as mine was over 3 years old- for a minor amount

Very satisfied!
5 stars👍😀

Customer service is great, even after owning my camera for a few years. They are friendly, responsive, and suggest fixes for what any issue may be. Reasonable shipping fees for replacement parts, quick shipping. I have owned my Dashcam for a few years now and have been very happy with the customer service - they have treated me like a valuable customer from day of purchase and beyond.

Their cameras are superb, that's already common knowledge. I want to talk about their customer support which is just as good.

I recently had an issue with my rear camera and bluetooth remote button. Viofo's customer support tried their best to assist me, they offered me several solutions and checked in with me to see if any of them worked. After each solution failed, they offered to send me a replacement free of charge which I'm very grateful for especially since my purchase was 2 years ago and I doubt I still have coverage.

I would definitely recommend them, if not for their cameras (which are truly amazing quality) then for their customer support.

I made the purchase and had difficult installing with the static film as it kept coming off, contacted Viofo support and was able to get help and was able to install and are now very satisfied with the Dashcam.
I had previously own Blackview Dashcam and hated but Viofo Dashcam made all the problem i had before disappear. Some of the thing i noticed and liked are:
- Quick connectivity to my phone as well as downloading captured file
- Easy to use app
- Quality is great, love how smooth and crisp the video is
- Best feature is the Lock, allowing me to lock the video and save to lock section instead of me searching for the video.
- Great support, understand my issue and resolve quickly.
I have already been telling many about Viofo Dashcam to others so they can be assured if any problem happens, it'll be recorded in great quality...

I purchased a BP100 battery pack to use as a source away from my vehicles battery for park mode recording. I ended up needing some additional items that Jessica in sales was more than happy to assist me with. I am overall extremely satisfied with the customer service received and the incredible product.

I am on my second generation of Viofo dashcams for my vehicles. Overall, I have been very pleased with their performance. The capacitors eventually failed on my older units (after more than four years), which caused the video clip that was being recorded when the power was removed to become corrupted.

I recently upgraded to the newer A119M Pro units. The improved image sensor and upgraded connection to my mobile phone are fantastic. I had a few questions and some feedback for the technical support team, and they replied extremely quickly. They were very responsive to my questions and suggestions. Their outstanding customer support really makes a difference in my overall experience!

The products are solid, and their support is amazing. When I reached out with a question, I was able to get my problem resolved within 24 hours and the support team was very pleasant to work with. Thanks, Viofo team!