Customer service did a great job getting my internet back up and running. I just wish the signal was better to stop the wurring.

Ok for rural area, but to many network failures and slow. buffering when streaming ( only way to watch without interruptions is to download and watch offline)
On a positive note when it works it pretty good but only get 2-4 as to 12-20 stated speed, which is enough for most stuff.

Left BT many years ago could only offer .5 speed !!!, been with vfast many years but reviewing for 2027 as now are many more alternatives

Helpful generally , although it took longer than the last time to sort out an issue

The internet is always dropping out , then I have to try and ring your support line ( which takes forever to get through ) over the bank holiday it stopped working for most of that weekend
They tell me when I do get though it’s the signal or it’s the aerial at birchington vale , surely it’s your aerial
So I feel the internet a lot of the time is poor

Sorted the problem rite away and polite yes very good

Shite service with shit signal

Very quick response to loss of service. Excellent communication.

Good work by help desk when you can get through to them Having a website to contact vfast useless if you have no computer acsess ..over about two years the internet has dropped out quite frequently but sorted in a day or so...Top tip dont try to ring them on weekends...

All good had speed issues at first
But technical support sorted
Very please good service

Too many times there is an outrage.

No reply from 13 phone calls on hold over 4 hours and 4 emails as had no way to upgrade to contract. Ended paying £95 in bolts for 24 hours of WiFi. Really poor service. Nobody yet to respond to any emails

Not happy with the response time when something goes wrong. Can only ever get a taped message from the so-called tech help. Not good enough.

asked to be contacted since last friday. no Internet. requested for a call 4 times still no contact. chat not working and when you call it just rings and goes off.
terrible customer service and un contactable

Internet is touch and go cannot recommend as dont know whether its going to work or not cannot trust it. Engineer got it working after a good hour but could not get fire stick to work

Jamie the engineer plus Mike back @ your base not sure if head office or not so apologies but mike was helping Jamie through problems that were currently occurring here @ st oyseth beach holiday park , they were both so friendly + professional , & Jamie plus Mike represented the company amazingly considering the problems were not straightforward or easily rectified but patience certainly was their virtue any one else would of definitely given up , with that said also Jamie was in the area & wasn’t due to be here until Friday he phoned John to ask if he was ok with the job being actioned today which obviously unbeknown to Jamie was a godsend as the original appointment was Friday I was stressing as l have a hospital appointment on Saturday morning 9am in Cambridge so we would have to leave Friday so this was really appreciated so thank you is all we have , & 100% a fantastic job by the people that represent you so well Jamie & mike the dream team over a week no internet & now our normal back thanks to their determination to get this sorted for us ,

Bought 3 days at a caravan park. Voucher code wouldn’t work. On the phone for ages sorted. Dropped out at midnight first day. Rang the next day, on the phone for over an hour, was on holiday so left a message on your web page. No reply. Back home after 3 days, still no answers! VFast- Vpoor. I can now add that after my review this was quickly resolved my money is on the way and most importantly I received an apology. I would give this sevice( complaints department) 5 stars and say thank you.

Reliability of service has been an issue lately. Often the reason given is power supply on the Tallington site has failed/is off. I've suggested on several occasions an UPS (uninterrupted power supply) should be installed/fitted (if not already) to maintain power/internet service until the park personnel are informed to restore the same.

If you are staying at Newberry Valley park in North Devon, prepare to be amazed by Vfast. I can only assume the "V" stands for "Virtually Stationary," because calling this network "fast" is a magnificent exercise in creative writing.
I paid for the weekly package, expecting a blazing connection, and was treated to a spectacular download speed of 0.46mbps. It was a deeply moving, historical experience. Sending a single email took long enough for my grandchildren to grow up, graduate, and start families of their own.
When the system inevitably went down, I had the pleasure of interacting with Vfast Ltd's customer support line. After an exhilarating 45-minute wait listening to hold music on the phone, I never got through to a technician so I resorted to filling out the complaint form on the website.This resulted in me being given a ticket number with the assurance that someone would be in contact
Every single time I contacted them to report that my issue had not been resolved and to issue me with a refund, they enthusiastically gave me a brand-new ticket number. To date I have collected four different ticket numbers, none of which were ever resolved. I’m fairly certain if I collect three more, I win a free toaster, or perhaps a single kilobyte of data.
If you want an authentic 19th-century camping experience where nobody can contact you and a spinning buffering circle is your main source of evening entertainment, this setup is perfect. If you want actual internet, you'd have better luck tying a USB stick to a local pigeon.