Versuni Reviews 

I ordered a Philips fan, which the courier was not able to deliver. As I tried to reschedule I was told it got lost in the depot (!) so I contacted Versuni to ask for a refund. They issued a credit note and said it would be paid within 10 business days. A month and several calls later still no refund, only being told my case has been 'escalated'. I can't comment about Philips products but Versuni customer service is truly terrible.

This company is not to be trusted. I bought a product from Philips through Versuni. It is wrong, but it is literally impossible to return it. There is no customer service email. The WhatsApp chat: no representatives available and when someone does respond days later, the chat gets thrown back to the general menu, where one has to enter all the information again and nothing happens.

I have not recieved my item I recieved an email saying it was delivered a week ago I was at home the whole time nothing was delivered they said they missed me. After that they send a message saying it will be delivered every day after that still nothing. It’s not even Philips anymore it’s versumi. Avoid company I should have listened to the reviews

My air fryer broke after 4 months. Philips customer service is utterly abysmal. Despite phoning them to report the fault and contacting them numerous times by email, they just send automated replies but never address the problem. I would never buy another Philips product and strongly advise others not to use them.

Very poor customer service, you call them and they redirect you to the email. By email it has been almost 1 month I have been trying to get my return label and as of today the company said they have a problem with their system…I have exchanged multiple emails, sporadic feedbacks not timely needs to follow up many times and as of today this has not been solved….

Order never arrived. They have zero customer service when you call. They create a ticket and tell you they will get back to you in 24-48 hours but never respond to you

Read so many bad reviews about Versuni, but couldn’t be more satisfied. Order confirmation received shortly after order, tracking e-mail showed up the following day. Delivery from Netherlands to Norway took less than 5 days.
Product (Philips 3000 series fan) intact and worked perfectly as it should. Will definitely order from Versuni again. Three thumbs up!

Order not received — DPD ignored delivery instructions and I cannot collect until tomorrow.
I placed an order with Versuni and arranged for it to be delivered today. I left clear delivery instructions for the parcel to be left downstairs if I was out. Instead, DPD’s driver ignored those instructions entirely, marked the delivery as missed, and redirected my parcel to a Co-op at 192 Baker Street, Marylebone (NW1 5RT) — a location that is far from my address and entirely inconvenient.
I received notification of this at 12:23 today (21st May) and have been told the earliest collection date is 22nd May. As far as I’m concerned, I have not received my order on the agreed delivery date.
I understand Versuni may not control DPD’s drivers directly, but the choice of courier is yours. When customers leave delivery instructions and those instructions are ignored, resulting in failed deliveries and significant inconvenience, that reflects on the brand. I’d urge Versuni to review their courier partnership with DPD. Disappointing experience overall.

My Saeco Xelsis Suprema - a €1,600 top-of-the-range fully automatic coffee machine - broke down after just over 1,000 cups. The internal counter provides photographic proof of this. For a machine of this calibre, 1,000 cups is an extremely low number; comparable machines are typically built to last 10,000+ cups.

I contacted Philips/Versuni customer service in March 2026. Their response: warranty expired, refer to UNETO life expectancy guidelines (~4 years), case closed. Their offer: a discount on the repair costs.

I raised my legal rights under Dutch consumer law (Articles 7:17 and 7:21 of the Civil Code), which entitle consumers to free repair or replacement when a product fails to meet reasonable expectations given its price and usage level. Versuni never responded to these legal arguments - not once, across multiple written exchanges.

After months of correspondence and missed deadlines on their end, I have now filed a formal complaint with ConsuWijzer (ACM) and am pursuing further escalation.
A €1,600 machine failing at 1,000 cups is not normal wear and tear. The product does not live up to what you would reasonably expect. Neither does the customer service.

I have to come and tell my positive experience since the company has lot of negative ones.

I ordered an air humifier/purifier. I didn’t even realize that the company is Versuni. After realization, I came to read comments and I was scared.

I didn’t get a confirmation email about my purchase. But that ended up to be the only problem. I reached the support via What’sapp and got fast answer. Service was good and I ended up having the confirmation email also. The product was shipped and received fast and is exactly what I was ordering. So far very happy with the product.

So my experience was very positive.

I bought a new automatic coffee machine from Versuni with an action to receive free coffee (brand ‘koffiejongens’). This free coffee was never delivered. Whilst trying to contact Versuni, which is difficult (no phone number, nor regular customer service email) as can only be done indirectly via a chatbot I never received any reaction.

On January 18, I purchased a smart pet feeder from the website, with an estimated delivery time of 3–5 business days. After two weeks of waiting without receiving anything, I contacted the company, which provided me with a tracking link showing that the package had not even been handed over to the carrier.

After a month of continuous emails without being offered a solution and being repeatedly asked to wait longer, I requested a refund. I finally received it after another month had passed (on March 16), and only after I had opened a dispute with my bank and filed a complaint through the consumer organization in my country.

Now, please explain how my experience differs from a scam.

I purchased a Philips coffee machine with an extended 3-year warranty, only to find out that support is handled by Versuni — a company Philips doesn’t clearly mention anywhere in the customer journey.

When my machine started leaking water from the back, I tried to get it repaired under warranty. That’s when the real experience began.

First, I had to dig through website just to figure out who to call. Then I spent hours on hold across multiple days trying to reach someone..to no avail. Eventually I found an email address, but responses take days and provide little actual help.

The guidance I received was simply to “go to the website and print a shipping label.” Unfortunately, the website is extremely limited in helpful content, difficult to navigate, with no clear instructions or intuitive flow. What should be a simple process becomes unnecessarily frustrating. I still haven't been able to print a return label.

Overall, the experience feels far more complicated than it should be for a valid warranty claim. For a product sold with a “premium” experience and extended coverage, the support process falls well short of expectations.

After reading reviews, felt worried. But had a great experience. Ordered coffee machine online, late Monday evening & received it on Wednesday afternoon! Was kept updated on delivery & item arrived in perfect condition. In time specified. Perfect !

Scammers! DO NOT BUY anything here!
Ordered my product 1st Dec for 225 euros, and got nothing after 2 weeks. I called them in between, they promised they would send the product but that didn’t happen. Then I had to call again on 13th Dec, then they said they will issue the refund within 10 business days because they couldn’t send the product. After ANOTHER 4 WEEKS, until today, no refund received of course. I had to call again, and they answered they don’t know what’s happening now, and they don’t know when I can receive the refund. No apology at all and very rude attitude. Literally scammers! I have already reported this scam company to my bank to dispute my money back.

Would also give a 0 if I could, as essentially have had to raise a fraud case via my Credit Card to get my money back.

Don’t buy online! Bought some items in mid November that would allegedly ship in 3 days. It’s now the start of Jan and the items were never released by Philips/Versuni. Was promised a refund in mid December and surprise, surprised, this hasn’t been actioned. No phone number to call and whilst the WhatsApp chat gives reassurances etc that it will be chased up, nothing ever happens. Given how often this seems to happen via feedback on reviews, it’s not worth buying through them. Philips online seems to trade is Versuni in the UK

I would give them zero stars if I could! Coffee machine never received, never cancelled at their end and painfully slow customer service! 10 days needed to wait for refund and as expected I’m still waiting! Avoid at all costs- bought another brand of coffee machine instead as if I have any issues in the future I can only imagine having to deal with this company again- nightmare! AVOID- I’m
Not the only one who had same issues!

I bought the rice cooker from philips versuni home appliances During the black Friday the 29th period And they offered a great discount👍🏻.
I was worried I wouldn't receive my item because I'd read reviews here. Therefore, I contacted their customer service center frequently via email to request the tracking number as my delivery was slightly delayed.
But they always kept me informed and tracked the package for me. After I got the tracking number, I received the item very quickly, including the time I ordered during the Daye fire sale, which is definitely a period when they have a lot of orders and shipping is delayed, but I received the item 10 days later, on December 8th.
The product was well-packaged in a box and it looks great. I'm impressed and I highly recommend it.
Thank you 🥰

Avoid..... Avoid..... Avoid..... Avoid. Ordered a coffee machine on Black Friday. They have been unable for over two weeks now to even provide me any details of when I will receive my order. They are completely useless.....you have to wait 10 working days to make a complaint and wait 2 days for a manager to ring you. I will never order from Phillips or these cowboys Versuni ever ever again.

Appalling company! Avoid! This company has dragged the once reputable name of Phillips through the mud. Please be aware that if you order on the Phillips website this company deals with it. They do not acknowledge UK consumer law so there is no customer service, no refunds, no contact details. Just a bunch of spiteful uncaring bots. I will never order from Phillips again while they are associated with this company. Or have they taken over Phillips? Who cares, just AVOID.