I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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Quick shipping—item as described
Quick shipping—item as described. Please have more items of natural fiber
27 August 2026
quality of the clothing was awful.
quality of the clothing was awful. in fact, one of my items was covered in dog hair? clearly it was a returned item..
26 August 2026
taken over 9 buisness days and package…
taken over 9 buisness days and package still hasn’t come. can’t even track it as it says it’s waiting for updates.
24 August 2026
Honestly I feel like the price doesn’t…
Honestly I feel like the price doesn’t match the quality. Clothes smell terrible and are way cheaper in real life than they appear on the model.
28 August 2026
Delivery
They didn't deliver it to my house properly, I have to go pick it up now and if I didn't find out about it my order would've been returned and I would've lost my money.
24 August 2026
jean review
jeans sat on my waist perfectly but i was told to size up which was the perfect decision! super comfortable and amazing denim material
28 August 2026
May use AI-assist with repliesRead more
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The motel rocks team was very helpful…
The motel rocks team was very helpful when my tracking was not available and kept in contact with me the entire time!
18 August 2026
Reply from us.motelrocks.com
Hi Lily, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and your kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
would recommend!
good quality product, quick shipping, and secure delivery. definitely would recommend!
24 August 2026
Reply from us.motelrocks.com
Hi Ceecee, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Sybil, I am sorry to hear that you have not been completely happy with your jeans and your feedback regarding the sizing will be passed on to the relevant teams. If you have any questions on sizing please make sure to reach out to the customer service team who will be happy to help out!
Motel x
took 4 extra days to ship than the…
took 4 extra days to ship than the expected arrival date, package got lost in warehouse.
24 August 2026
Reply from us.motelrocks.com
Hi Kate, I am sorry to hear that you have experienced a delay with the delivery service provided - it looks like your parcel arrived a couple of days later than expected and we will be raising this with our courier as it is not the type of service we expect our customers to receive. I apologise for the inconvenience caused.
Motel x
True to size, Flattering Fit (especially the bottoms)
Quickly delivered, really cute fit of both swim bottoms and cute enough fit of the bikini top…i do feel the quality of the top could be better (considering the fit of the matching bottoms is near-perfection, the slightly-lesser quality of the accompanying top makes the set look a little cheap up-close, unfortunately)
Delivery service was awesome, unexpectedly quick and efficient (and i live in a rather large apartment complex where tons of packages never make it to the right door lol)
Got exactly what i ordered and all three items are very cute, unique (the probability you’ll see someone else wearing the same thing at the beach is slim), and surprisingly comfy —so, despite my minor constructive critiquing, i will be wearing these pieces a lot:)
20 August 2026
Reply from us.motelrocks.com
Hi Meg, thank you for leaving a review. I am so glad to hear that the delivery was quick and efficient, and that you're enjoying the unique and comfy fit of your new swimwear! It's wonderful to know that the bottoms are a near-perfect fit and that you find the overall set very cute. I appreciate you taking the time to provide your constructive feedback regarding the quality of the bikini top. We are always looking for ways to improve our products. I'm so happy to hear that you will be wearing these pieces a lot!
Motel x
where is my store credit
24 August 2026
Reply from us.motelrocks.com
Hi Nikki, please be aware that we advise to allow 5-7 working days for credit to be processed once your return has been delivered - I apologise for any inconvenience caused, you will be notified via email when this has been completed.
Motel x
I never recived my package it said it…
I never recived my package it said it was delivered a week ago and did not arrive.
24 August 2026
Reply from us.motelrocks.com
Hi Chiara, I am sorry to hear that you have not received your order - please make sure to reach out to the customer service team to report your issue so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Still waiting for replacement jeans…
Still waiting for replacement jeans that I exchanged- no real communication and first shipment took forever as well.
24 August 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that you are awaiting your exchange item - please be aware that we advise to allow 5-7 working days for a new order to be processed once delivered. I apologise for any inconvenience caused.
Motel x
The products are SO cheap looking and…
The products are SO cheap looking and feeling, especially for the price. Wouldn't shop here again.
24 August 2026
Reply from us.motelrocks.com
Hi Maggie, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
I haven’t recieved my order changed…
I haven’t recieved my order changed pair of jeans or gotten any confirmation at all. I’ve reached out to customer service and I e heard nothing back it’s been almost 2 weeks
24 August 2026
Reply from us.motelrocks.com
Hi Lisseth, I am sorry to hear that you are waiting for your new order - please be aware that we advise to allow 5-7 working days for an exchange to be processed once delivered. I can see that you have reached out to our customer service team and we advise to allow 24-72hrs for a response via email, an advisor will respond as soon as possible. I apologise for any inconvenience caused.
Motel x
the dress i got came with a stain on…
the dress i got came with a stain on the front of it
24 August 2026
Reply from us.motelrocks.com
Hi Callie, I am very sorry to hear that this has happened - please make sure to reach out to the customer service team so that they can help you get this resolved. I apologise for the inconvenience caused.
Motel x
First of many orders from Motel Rocks
When ordering from motel rocks, I ordered a shirt but for some reason they didn’t have the size anymore which sucks. Though Motel reached out to me within a few hours of placing my order to apologize and let me know what happened and give my money back. I really appreciated them telling me as soon as possible and not finding out when I got my package. Anyway the clothes that u got were amazing! The jeans fit perfectly and have become my fav everyday jeans. I can honestly live in them forever! The shirts were nice to the touch and fit really well, which I was worried about since some had deep necklines! Will def be ordering again
13 August 2026
Reply from us.motelrocks.com
Hi Avi, thank you for your review. I am so pleased to hear that you have been happy with your order despite the issue with your out of stock item! We really appreciate your feedback on the service provided and hope to see you shopping with us again soon!
Motel x
just the absolute best jeans
just the absolute best jeans ever and they are my favorite and the package got here so fast and i was so happy when i tried them on
26 August 2026
Reply from us.motelrocks.com
Hi Madalyn, thank you for leaving a review. I am so pleased to hear that you love our jeans and have been happy with the delivery service provided. I hope to see you shopping with us again soon!
Motel x
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