UGREEN Reviews 

Ugreen did not abide by its price and cancellation policies. I would not recommend Ugreen to anyone.

Very pretty green, great charging capacity (around 216% of my phone capacity), and feels very nice.
Overall great.

They fully honored the 2-year manufacturer warranty and arranged an upgraded replacement unit directly to my address

It was fast nothing to complain about I liked my items I received

Poor communication, until they want a review and then they email two or three times a day. Product is okay but there are other suppliers that do better. Had to order another brand because I needed product for a job. They refused to cancel order and shipped product anyway. Won’t buy from them again.

I purchased two powerbanks from the ugreen website and they were delivered lightning fast , charged them and tried them and they seemed pretty good BUT after literally one day one of them just failed to do anything , didn’t light up or charge Nothing , I have been emailing , facebook messenger, called a number that has me on hold for almost an hour then cuts me off! , the other one now just works intermittently, and doesn’t fully charge which is really disappointing, I posted my issue on their so called support page on facebook and got a few replies basically saying it’s my own fault that I didn’t buy them on Amazon!
I have now had an email finally after 6 weeks saying will I post a video of it not working, I have done this nine times and had one email back saying it’s in the wrong format , I have resent it in mp4 and other formats and now I’m being ignored again, just seems to be stalling tactics so I’ll give up £70 is a fair bit to ignore and loose for something that just doesn’t work, come on guys stop ripping people off it’s clear I’m one of many with nowhere to turn here .. just disgustingly poor non existent customer relations

Good pricing for good products

I have been waiting for my order for 5 full weeks now, and nothing has arrived. I paid €146, which is a lot of money for me, and I still don't have the powerbank I ordered. To make matters worse, they had the nerve to send me an email asking to review their service while they haven't even delivered my product! Customer support is completely unhelpful and automated. Avoid buying from this store if you don't want to lose your money and time. Zero stars if possible.

Cables arrived in time and appear to be high quality. I would buy from UGreen again.

The 4 port charger was easy to find and order. It works well, charging my phone and other peripherals and only using up one electrical outlet

Well built charger. You get what you pay for and this was worth the money to protect my expensive equipment. I bought this with forward thinking as I don’t have a second laptop at present. This 200w charger though is ready for future electronics and will actually save me money in the long run as I won’t then need to purchase a more powerful charger. I already have a drawer full of obsolete chargers and cords. Finally, I have already started recommending this and UGreen in general to others as what I bought favorably compares to Anker and other known brands.

Very good service

Charger doesn't work with my pixel 10, i will be returning.

The returns process is arduous and lengthy. Much justification required from the customer. Then visual evidence. And then and only then, a returns address is forthcoming. Along with a lot of instructions about how the return should be done. Including the fact that tracking information should be shared with UGreen. Tracking with a reputable courier requires the recipient email address and telephone number. Neither of which are available. And there is a long delay between communications with the agent at their end. I’m sure this is a great company in terms of the products available and range and price. But if there is any doubt and you think you’re might to have to send it back; do not get involved.
It’s one thing paying postage to return, absolutely reasonable & to be expected; to actually have to make it a project - not on!

so the power banks have a lot of heat protection, resulting in really slow charging... The Power blocks are really heavy and insecure when plugged into a wall outlet.

The products are really what I was hoping for, and with 100W capability I am really getting 17w and like 32 w on two devices when charging with the power blocks

Very disappointed — Tapo C210 event detection still doesn’t work with UGREEN Surveillance Center

I’m extremely disappointed with UGREEN over this.

I purchased a UGREEN DH4300 Plus NAS and four TP-Link Tapo C210 cameras because I wanted a proper local surveillance system, with the cameras recording events to the NAS rather than relying on cloud storage or individual microSD cards.

Before buying everything, I understood that the Tapo C210 cameras were compatible with third-party NVR/NAS systems using ONVIF. UGREEN Surveillance Center supports ONVIF, so I had every reason to believe this setup would work.

After spending a considerable amount of time configuring everything, we eventually established that the cameras themselves are not the problem.

The Tapo cameras connect successfully through ONVIF. Live video works. Continuous recording works. We can produce perfectly playable recordings on the UGREEN NAS. The problem is specifically event detection.

When the system is set to Event Only, UGREEN simply isn't receiving/using the motion/event notifications from the Tapo cameras, meaning the recordings don't trigger when something actually happens.

We've checked the camera settings, ONVIF configuration, event types, storage location and recording settings. Everything that should be configured is configured.

What makes this even more frustrating is that this doesn't appear to be a new problem. Looking at discussions on Reddit, there are reports of people experiencing essentially the same issue with Tapo cameras and UGREEN Surveillance Center going back around three months.

That's not acceptable.

TP-Link Tapo is hardly some obscure camera brand. These are extremely well-known cameras, and the C210 supports ONVIF. If the same cameras can provide the required functionality with competing NVR systems, there really is no excuse for UGREEN to leave customers with a system where the basic event-recording functionality doesn't work properly.

I seriously regret not going with Synology instead. I chose UGREEN because I've had a good impression of their other products and trusted the brand. Unfortunately, that decision has left me with approximately £400 invested in a surveillance setup that cannot perform one of the main functions I bought it for.

I've now contacted UGREEN support and asked them to provide a proper solution. I've also explained that I have a 30-day Tapo cloud trial, and that if UGREEN cannot resolve this issue within that period, I expect them to provide an appropriate temporary solution, such as cloud storage, until the functionality is actually fixed.

The cameras work. The NAS works. Continuous recording works. What doesn't work is the UGREEN/Tapo event-detection integration.

For a company selling a modern NAS surveillance system, this should have been sorted by now.

I'm genuinely disgusted and very disappointed with UGREEN. I bought their system because I trusted the brand. At the moment, I feel that trust was misplaced.

UGREEN: fix this.

i tried to use live chat, waited long time for real person and no one showed up. where is my order.