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Private Dating and Matching Agency
17 Brook House Corrig Avenue Dun Laoghaire, Co.Dublin, Dublin, Ireland
3.8
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Really good experience, met some genuine people and very happy with my someone special. Would not have met without the help of Twos Company . Thanks for everything.
Reply from Two's Company Dating Agency Ireland
Thank you so much, always nice to hear from happy members who we've helped find their special someone. Lots of love for the future, Jennifer
Hi, what I really like about two’s company is there personal one to one chat to create a connection so they can give the best possible service when matching people, very professional and friendly.Most singletons live in hope of meeting the one, Jennifer and her team try to help us make it happen. So thank you Jennifer.
These sector is not regulated and they are taking full advantage of this. They are only interested in your money. Please stay away from them. Do not delete this review as it’s a genuine review. Try calling them when you wish to complain. Phone goes unanswered . The only positive review on Trustpilotvwas made by Jennifer Haskin the director herself!! What does that tell you??
Reply from Two's Company Dating Agency Ireland
Thank you for your review. We are sorry to hear that your experience did not meet your expectations.
For the past 18 years, we have successfully helped many clients and are proud of the positive experiences and relationships we have facilitated. While we always strive to provide the best possible service, unfortunately no introduction or date can ever come with a guarantee of success, as personal compatibility is something that develops naturally between individuals.
We are always happy to discuss any concerns directly and would have welcomed the opportunity to address your feedback personally. As a private and confidential service, we understand that some clients may wish to remain anonymous, and we fully respect and protect that confidentiality.
We always welcome genuine feedback and take any concerns raised by our members seriously. Unfortunately, your review does not provide any specific details regarding the issues you experienced, which makes it difficult for us to investigate or respond appropriately.
I have a natural tendency to want to leave good reviews but unfortunately it is not possible in this case.
Several months ago, I sent constructive written feedback to the Introductions Director which was not attended to in any meaningful way. My overall experience with the company has been disappointing and upsetting at times. I want to reiterate that this is an account of my subjective experience. From the reviews, two others have had positive ones. However,
Twoscompany was not a good match for me for various reasons all relating to a breakdown of trust.
1. Firstly, I felt that notwithstanding completing an online questionnaire and a face-to-face interview conducted by the Introductions Director, an inaccurate assessment of my personality style and preferences seems to have been reached. This was evidenced by one totally inappropriate match and a possible second, which I declined to avoid further distress to me and disappointment to the other client. (cost: €250 per introduction, by the way). The two others were reasonably appropriate, although I have since completed a personality test with another dating site (not matchmaking) which in comparison was smart, thorough and extremely accurate, evidenced by the much more appropriate matches that their AI programme selected for me.
2. Secondly, I had trusted that the first priority of Twoscompany was to offer the best possible matches for its clients. In my ignorance, I thought that I would be matched in terms of mutual qualities and preferences and not in terms of how much I paid. I later discovered that other factors relating to the company's business model also factored in the matches chosen. I said to the Introductions Director at the time that I would not share the details of this, and I hold to my promise. Suffice it to say that there seems to be a certain lack of transparency in the matching procedures, and I felt that there might be an unstated policy in my case of ‘pay less, get a less accurate match’ leaving me with a subjective feeling of being used on at least one occasion as a commodity to satisfy the Company's matching commitments to other clients.
3. Thirdly, given the relatively high fees charged, I assumed that the customer service would be helpful and supportive. This is one area where the service was unequivocally dismal. I experienced the treatment I received as condescending and unempathetic, with sometimes long delays in responding.
4. Finally, one of the features of a matchmaking service is the implication of enjoying more privacy and confidentiality. On two occasions, in order to reiterate to me the terms and conditions of the service, the Introductions Director conveyed to me what two of my matches had said to her regarding their experiences of the matching process in relation to me. This was totally inappropriate to share with me and a breach of their confidentiality.
This service might suit someone who can pay the gold standard tariff and who has a worldview and personality style in line with its Introductions Director. Otherwise, I’d recommend you try another dating site.
Reply from Two's Company Dating Agency Ireland
Thank you for your review and for sharing your feedback. We are sorry to hear that you feel your experience did not meet your expectations.
To clarify, our profile process is not an online questionnaire alone; it is a personal profile that we expand upon during your consultation. If you feel your profile was not an accurate representation, we sincerely apologise; however, we can only create profiles based on the information provided to us during consultations and through the details shared by each individual.
According to our records, you met two individuals on several occasions and initially enjoyed your dates, although unfortunately they did not lead to a long-term connection. One introduction felt there were differences in personality compatibility, while another introduction was declined because you did not feel you shared enough common interests.
Our matching process takes many factors into account, not just hobbies and interests. We match individuals based on numerous aspects of their profile, consultation discussions, preferences, values, and lifestyle factors. We would also like to clarify that we do not use AI to create matches, nor do we match people based on membership level. Every introduction is made using the information provided by our members and our personalised approach.
We are sorry that you feel you were treated as a commodity, as this goes against both our values and the way we have successfully operated our business for the past 18 years.
As a relationship agency, we also provide personal guidance and coaching where appropriate. Any information shared about an introduction is always done with the full permission of that individual. We take confidentiality seriously and would never share inappropriate information or breach anyone’s privacy.
Finally, our service is not designed as a one-size-fits-all approach. We offer different membership options because people have different requirements; some members prefer flexibility, while others seek a more tailored and comprehensive experience.
We appreciate your feedback, as it helps us continue improving our service and communication
Amazing experience, I met four genuine men and was lucky enough to meet Tom- my last introduction, we are so happy together and getting married next June 2025. This is all thanks to Jennifer and the team at Two's Company. I've recommended them to all my friends and I genuinely hope they take my advice and find their special partner. Jayne
Reply from Two's Company Dating Agency Ireland
For clarification.
As a private and confidential service, we fully respect the wishes of any client who chooses to remain anonymous. Protecting our members' privacy is a fundamental part of our service, and we take confidentiality extremely seriously. This review was posted on behalf of a client who wished to keep identity private.
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