**UPDATE. customer service has been extremely helpful in trying to remedy this situation. As of just now. I have been able to transfer funds. Hopefully next attempt will also be successful. I am... See more
Company replied
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See what reviewers are saying
The Transak process worked very smoothly. I appreciated the validation effort and the security measures that gave me comfort that my funds would be handled safely. Since I paid with Apple Pay that was... See more
My experience was great because you always send my crypto within 5mins of purchase. I have been purchasing alot of avalanche because that's what my friends in the USA usually ask for. So yes transa... See more
Maybe a payment over 16 hours ago! Didnt get the order. Contacted the support they said they haven’t received my payment. He confirmed all other was successful and I have been customer since last year... See more
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
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4.1
Great
54K reviews
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I sent bitcoin 2 times now and the…
I sent bitcoin 2 times now and the person i was sending it to never received neither one he did all the troubleshooting it was the right wallet address we double check
20 July 2026
Maybe a payment over 16 hours ago
Maybe a payment over 16 hours ago! Didnt get the order. Contacted the support they said they haven’t received my payment. He confirmed all other was successful and I have been customer since last year! I made payment the usually way. Now if you don’t have my funds then this will be a civil case. Send me the address to send demand letter and claims documents to. Won’t be scammed!
19 July 2026
Fast easy and straightforward.
Fast easy and straightforward.
One of the best experiences I have ever had buying crypto.
18 July 2026
Hassle free
Fast, easy and trouble free. I will keep using Transak as they are very reliable
23 July 2026
Another great transaction
10 minutes from buy to in my wallet—with minimal fees. Can not ask for anything else.
Thank you.
21 July 2026
I'm a 79 year old Disabled Vietnam Vet…
I'm a 79 year old Disabled Vietnam Vet with a TBI, and it was easy for me to purchase.
2 July 2026
It was less problematic before
It was less problematic before, now the home screen pops up not moving right into the screen to buy, sell etc.
I have to go thru hoops tp get that screen to pop up b4 I can buy:-(
21 July 2026
A good payment system
A good payment system for transactions, fast and comprehensive. I've no problems.
21 July 2026
Transak never lets me down
Transak never lets me down! Quick service. Not one issue . Love it!
22 July 2026
Very fast and easy
20 July 2026
No different from the last time
22 July 2026
May use AI-assist with repliesRead more
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Reply from Transak
Thanks a lot for your feedback.
Please do not worry as your funds are not lost and we completely understand how concerning this situation must be.
After reviewing your case, we found that your order was cancelled while the payment was still in the authorized state. This means the funds were temporarily reserved by your bank but were neither successfully claimed by Transak's banking partner nor released back by your bank. In other words, the payment has not been settled.
Please be assured that our team is actively working on getting the authorization voided so that the funds can be released back to your source account. We are closely monitoring your case and will continue to follow it through until it is resolved.
We've also sent you an email with a detailed update regarding your case and the actions we have already taken on our end. If you have any further questions, please feel free to reply to that email, and we'll be happy to assist you further.
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