Tryzoomie Reviews 

51
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company, frequently praising the overall reliable support and effective solutions. Customers share that the pet spray works wonderfully for soothing dog skin irritation, reducing stubborn redness, and eliminating unpleasant odors very quickly. People consistently note the exceptionally prompt and helpful customer service team that readily answers questions and provides wonderful assistance throughout the process. Some reviewers were not happy with misleading shipping details, noting that packages actually arrived from overseas rather than directly from the United States. A few people also mentioned encountering serious issues with the treatment failing to deliver expected results or causing unexpected health reactions in pets.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting high disagreement among reviewers. Many... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the team is prompt, responsive, and... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many consumers... See more

Service

Clients share positive opinions on service, highlighting very fast response times and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While I haven’t had ample time to try the product I will say I reached out regarding the shipping time and then again after I received my purchase because I only received one of the Bogo bottles adver... See more

Company replied

Rated 4 out of 5 stars

On 4th day of using spray and my poor dog is scratching so much more she’s now sore and worse, informed zoomis and was given a full refund

Company replied

Rated 4 out of 5 stars

Customer service was very helpful , not had the product long enough for a review on it yet but fingers crossed Update 2 days of use and it looks hopeful- if it continues I will order more but rememb... See more

Company replied

Rated 4 out of 5 stars

This is a great product for my husky's irritated skin! It takes that corn chip smell away fast! My poor boy was so miserable with yeast before we found zoomie! Thanks for the wonderful product!!

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

51 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(51)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

Some of the best customer service I have ever received on an online order. They respond to your questions very quickly and are extremely helpful. They keep you updated throughout the entire process of ordering up to the delivery and beyond.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, unfortunately our delivery chap was less than diligent and put the package over our garden gate ( even though we were in!) our 50kg Rottie enjoyed destroying the package!!! However, Annie came to our rescue sorted out our problem, reordered our eaten package and has been brilliant at keeping us up to date.

2 September 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Thank you so much for your wonderful review! We’re so sorry your package met an unfortunate fate with your Rottie!

We’re glad Anne was able to come to the rescue, get your replacement arranged, and keep you updated along the way. We truly appreciate your patience, understanding, and kind words about our customer service. ❤️

We hope your replacement arrives safely this time!

Rated 5 out of 5 stars

Great Customer Service

I submitted a customer service request by email. Zoomie responded in a timely manner and answered my question. I then had a follow-up question and the customer service agent Anne responded to my second question. And the correspondence continued as I had further questions. Each time Anne got back to me right away. I got all the information I needed to make my purchases decisions. It was so refreshing to not only get Anne's attention but also that she stayed with me until our back and forth emailing was complete and I had everything I needed. So many times I barely get a response from other company's customer service reps and if I do, and then I happen to have additional questions, they never stay with me to respond to my additional questions. Thank you Anne!!

31 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hello Mark! Thank you so much for your incredibly kind and thoughtful review! It truly means a lot to hear that Anne was able to stay with you throughout all your questions and provide the information you needed to make your purchase decisions.

We know how frustrating it can be when customer service doesn’t follow up, so we’re especially happy that you had a different experience with us. Thank you for choosing Zoomie and for taking the time to share your experience. We sincerely appreciate your support! ❤️

Rated 5 out of 5 stars

While I have not purchased any of their…

While I have not purchased any of their products yet, I sent a question to their customer service team and they responded quickly

29 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hello Maureen! Thank you so much for taking the time to share your experience! We’re glad to hear that our customer service team was able to respond quickly and answer your question.

We truly appreciate your kind words and hope we’ll have the opportunity to assist you again in the future!

Rated 5 out of 5 stars

EUREKA!!!! IT WORKS!!!

FINALLY, IT WORKS!!! My 6lb Yorkie has suffered for years with dandruff-like skin and that horrible corn chip smell. I mean his whole body was covered with flakes. I would use a flea comb on him and just gobs of skin came off every time. We did all the shampoo treatments, apoquel, Cytopoint shots, etc etc and nothing worked. I was about to put him on a very strict vegan diet which was going to be really tough on the both of us. But I saw Zoomie and thought I’d give it a try. It’s working. No corn chip smell and his skin is coming back to normal. I’m so happy that I gave Zoomie a try. All natural and I don’t have to deal with expensive meds for him. Wonderful product!

29 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Diane! Thank you so much for sharing such a wonderful review! We’re thrilled to hear that Zoomie has made such a positive difference for your Yorkie after you tried so many other options.

It’s especially great to hear that you’re seeing improvement in his skin and that the unpleasant odor has gone away. We truly appreciate you taking the time to share your experience and are so happy your little one is more comfortable! 🐾

Rated 5 out of 5 stars

Provides relief

We have tried this on two four-year-old cockapoos and, in both cases, it seemed to provide some relief from itching and reduced the blemishes on their skin. Both dogs seemed to like the spray being applied too.

26 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi! Thank you so much for sharing your experience! We’re glad to hear that the spray seemed to provide relief for your two cockapoos and that they were comfortable with the application.

We truly appreciate you taking the time to share your feedback and experience with others!

Rated 5 out of 5 stars

Great Customer Service

I haven't received the product yet but so far, the customer service from Zoomie has been great. My first question/concern was answered complete and quick. Then I made an error when placing the order and they quickly corrected it. Very impressed so far, I'm hoping that the product is as impressive.

25 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hello Maryanne! Thank you so much for your kind review, Maryanne! We’re glad to hear that our customer service team was able to answer your questions quickly and help correct your order.

We truly appreciate your trust and support, and we hope you have a great experience once your product arrives!

Rated 5 out of 5 stars

Fantastic stuff my dog had bad…

Fantastic stuff my dog had bad Allergies this stuff worked wonders will def buy again next season bought one got one free so still have a spare for now

13 July 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi! Thank you so much for sharing your experience! We’re delighted to hear that the spray worked well for your dog and that the Buy 1, Get 1 Free offer gave you an extra bottle to keep on hand.

We truly appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Paid for express delivery and no product

Paid for express delivery and over a week later item still not shipped. Stay away! Nothing but canned responses and unfulfilled promises. Not a way to do business. Not even sure the product comes from the USA with the tracking they gave even though I was told it ships from the United States.

15 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Patrick! We’re sorry to hear about your experience and understand your frustration with the delay. We appreciate you sharing your feedback.

We’re continuing to work on improving our shipping and communication processes so orders can be fulfilled and delivered as smoothly as possible.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

My wife got scammed by Tryzoomie

My wife got Tryzoomie for our English Bulldog girl who was having difficulty with pain in rear legs. After using the bottle religiously, my dog is not showing any signs of improvement but is losing massive amounts of fur in chunks. This stuff is poisonous and it is a total scam. I have been trying to find out where they are based as they are crooks and need stopping urgently. Their products are not approved by ANY veterinary or human medical agencies and give no information about their formulation. Their website should be shut down too as it gives no clue as to location. They are also in breach of GDPR rules and should be fined 4% of their annual turnover including VAT. Someone MUST know where they are! I cannot believe TrustPilot allows scam reviews but that is what appears to have happened here for a long time!!

23 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Bill! We’re very sorry to hear about your concerns regarding your dog and the reaction you described.

Our customer support team would be happy to look into this and assist you directly. Could you please send your full name and order number to Support@tryzoomie.com so we can locate your order and review the situation?

Please reach out to us by email, and our team will be happy to help.

Thank you.

Rated 5 out of 5 stars

Order query

I reached out with a query with my order and had a response very quickly and my request was answered.

21 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Jeff! Thank you so much for your kind feedback!

We’re glad we were able to respond quickly and answer your question about your order. We truly appreciate you taking the time to share your experience with us.

Thank you again for your support!

Rated 5 out of 5 stars

No more itch

Fast delivery,it seemed to help with the itch!!

10 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Janice! Thank you so much for your feedback!

We’re happy to hear that your order arrived quickly and that the product seemed to help with the itching. We truly appreciate you taking the time to share your experience with us.

Thank you again for your support!

Rated 5 out of 5 stars

Quick responses to my questions

Quick responses to my questions! Very good customer service

19 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Lisa! Thank you so much for your kind words! We’re delighted to hear that our team was able to answer your questions quickly and provide you with good customer service. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Zoomie is Second to None

Zoomie is one of those companies that you wish all companies were like. It is not just about having a good product & effective procedures, but in the event of an unexpected/unforeseen “snaffu”, the companies that quickly respond & take care of it, are the ones who separate themselves from just “status quo” to excellent….Zoomies is one of the companies that is excellent!…*_*

18 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Larry! Thank you so much for this incredibly thoughtful review! We’re truly grateful for your kind words and especially appreciate you recognizing our commitment to helping customers when unexpected issues arise. Your support means a lot to our entire Zoomie team! 💚

Rated 5 out of 5 stars

So far they answered my questions…

So far they answered my questions pretty prompt! Very courteous thank you

18 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Neomi! Thank you so much for your kind review! We’re happy to hear that our team was able to answer your questions promptly and courteously. We truly appreciate your support! 💚

Rated 5 out of 5 stars

My dog won't let me spray the product…

Zoomie, was quick to get back in contact with me about my review. They were very helpful and gave me a full refund. Even though Zoomie spray didn't work for my dog, I would recommend for others to try it out.
I am very happy with service I received from Zoomie and especially from employee Anne, as she was very helpful and answered all my questions.

18 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Marcia! We’re sorry to hear that, Marcia! We understand that some dogs can be difficult to keep still during application. Our customer support team has already reached out to you to help find a suitable resolution. 💚

Rated 5 out of 5 stars

my experience with this company very…

my experience with this company very awesome very fast response and recovery of my product tyyyy

13 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hello Gaile! Thank you so much for your awesome review! We’re thrilled to hear that you had a great experience with our team and that we were able to respond quickly and help recover your product. We truly appreciate your support! 😊

Rated 5 out of 5 stars

Anne from the Zoomie Support Team was…

Anne from the Zoomie Support Team was extremely helpful in answering my questions regarding there product and whether or not it would be right for my 13 yr old poodle.

12 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Markus! Thank you so much for your kind review! We’re happy to hear that Anne was able to answer your questions and help you learn more about the product for your 13-year-old poodle. We truly appreciate you taking the time to share your experience! 🐾😊

Rated 4 out of 5 stars

Customer service was very helpful

Customer service was very helpful , not had the product long enough for a review on it yet but fingers crossed
Update 2 days of use and it looks hopeful- if it continues I will order more but remember it takes a long time to arrive in England and they use Evri which could put a lot of people off including me -

12 August 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hello Tyrone! Thank you so much for your kind words! We’re glad our customer service team was able to help. ❤️ We completely understand, and we hope you have a great experience with the product. Please feel free to share your experience once you’ve had enough time to try it!

Rated 4 out of 5 stars

I'm happy it says what it claims

Great product and It works! I have spent so much money at the vets and buying products that say they work but...dont!
Zooming spray does work.
Fire red colored skin is subsidies same day to a light pink tone. Scratching and licking settles by the next day. His fur slowly begins to grow back. My dog is 11 years old and is a nervous fella. He isn't a fan of the spray..but it helps him so I use it. I give him treats after for getting the treatment on. He is happy then. I am a repeat customer. I recommend you try it. Give your fur baby getting relief and you will be amazed.
L. Woods Ontario Canada

21 May 2026
Unprompted review
Tryzoomie logo

Reply from Tryzoomie

Hi Lisa! Thank you so much for sharing such a detailed review! ❤️ We’re thrilled to hear that Zoomie Spray has been helpful for your dog and that you’ve become a repeat customer.

We really appreciate your trust and recommendation, and we’re so happy your fur baby is getting some relief! 🐾

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