Very disappointing experience – poor customer support
I placed an order with Cupids.com about a month ago. They provided a tracking number, but without proper courier details. After around 10 days, the tracking information indicated that the address and/or contact number was incorrect. Since then, I have received no meaningful update or resolution, despite sending several emails to their customer support.
To make matters worse, I was subsequently charged for another order at a higher price. I immediately contacted them to cancel the order before it was shipped, but received no response. Three days later, they replied with another tracking number, but no refund has been processed.
Overall, this has been an extremely frustrating and disappointing experience. I have lost a significant amount of money and, to date, have not received the products I paid for or a refund. The lack of communication and customer support has made the situation even worse.
I strongly recommend being very cautious before placing an order with this company. Based on my experience, the level of customer support has been extremely poor, and I would never order from this company again after losing a significant amount of money without receiving any products.
Please do your research carefully before making a purchase.