The Towel Shop Reviews 

13,191
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,550 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery service and the remarkably straightforward online ordering process. People consistently note that the purchased products provide great value for money and deliver impressive overall quality. Many reviewers often mention how wonderfully soft and comfortable the fabrics feel even after being washed. Some reviewers were not happy with the sizing options, mentioning that certain robes felt much too large to wear comfortably. A few other people also felt that some items unfortunately shed excess fluff during use or felt noticeably thin.

What people talk about most

Product

Consumers find product to be positive, highlighting the wonderful softness, absorbency, and overall high... See more

Quality

Customers had positive experiences with quality, often describing products as lovely, soft, and excellent for... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive very quickly, often... See more

Price

Clients share positive opinions on price, consistently highlighting very reasonable and competitive costs... See more

Order

Users describe positive interactions with order, highlighting the simple and efficient online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was ordered for my granddaughter going to uni so we haven't opened it yet. I cannot comment on quality but the ordering process was simple and efficient. New customer discount was a great bonus a... See more

Rated 5 out of 5 stars

We had felt bamboo products in the Caribbean and been mightily impressed with the softness and sheer luxuriousness, but they came at a high price. When we saw that The Towel Shop were offering 50% bam... See more

Rated 5 out of 5 stars

Lots of choice , solved my tablecloth challenge and it arrived quickly - great quality and nice tone of ivory ( some so yellow) well done will use you again thank you

Rated 5 out of 5 stars

I decided to replace my old towels after staying with a number of friends recently and realising that mine are old and scratchy. I found this company who offered a good range of towels at a great pric... See more



Company details

  1. Bathroom Remodeler
  2. Bedroom Furniture Store
  3. Kitchen Supply Store

About The Towel Shop

Written by the company

At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.

www.thetowelshop.co.uk

Written by the company

1 year money back guarantee
We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
FREE UK Delivery
We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
Low prices for all
Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,191)

2,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great items at a good price

Really great items at a good price, good range of items available. Clear communication and swift dispatch. Only fly in the ointment was Royal Mail who decided to send my parcel to Aberdeen for the bank holiday instead of sending it to Norfolk! The Towel Shop is a vendor I will use again

27 August 2026
Rated 5 out of 5 stars

First order.

Great value. Each item purchased (two towelling hooded bathrobe, bathmat and pedestal set and a type of fitted sheet) was half the price, but of equal quality.
Highly recommended.

25 August 2026
Rated 5 out of 5 stars

Pure luxury

The robe was amazing quality, better than the hotel ones, very thick and comfy. The duvet is perfect and the towels a lovely too. Will buy from this company again.

25 August 2026
Rated 1 out of 5 stars

!Bribery to remove my honest review!

I removed my original trustpilot review after the towel shop bribed me into removing it. I received an email offering replacements for the poor quality towels on the condition I remove the review.
This is not good practice whatsoever.
All the towels on the website use the same photos in the description, so they all appear to be of high quality, thick and fluffy towels.
However the two bales of cream towels I received were shockingly thin, more like tea towel quality.
The towel shop basically advised me they were 400gm towels so expect them to be super thin. They offered to send out 500gm towels as replacements. Note I was only sent out replacements for two bath towels and four hand towels (half my order), not for my whole order.
Seems towel shop do towels up to 700gm which are more expensive than the 400gm. So in summary, you get what you pay for, and it's far more economical buying supermarket towels, which are better quality for the price.
The Towel Shop is FALSE ECONOMY.

22 August 2026
Unprompted review
Rated 4 out of 5 stars

Good value, good quality

This is a really good opportunity to buy hotel quality towelling products. I bought the towelling hooded dressing gowns for guests which were a bargain. They are not pure luxury but are good value and nice on. For the price a good buy. I also bought two lots of eco towels and they are lovely. Again great price point and very good quality. If looking for natural materials at a good price point highly recommend.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Food price good quality

I bought these because the price was very reasonable especially as they are organic. They didn't disappoint, they have come up lovely and soft and thick after the first wash. Would recommend.

24 August 2026
Rated 1 out of 5 stars

Never received my package had to…

Never received my package had to contact them for refund

7 August 2026
The Towel Shop logo

Reply from The Towel Shop

Hi Tina,

Thank you for your feedback.

The courier could not deliver the parcel to the pick up store because the pick up store refused the delivery. When the parcel was returned to us it was fully refunded. There was a slight delay in the parcel being returned to us by the courier hence the slight delay in the refund.

Best Regards

Graham.

Marketing Team

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