Order placed for my son's formula over a week ago, and still have no update on tracking. I have ordered the same formula from another online website since and received it 2 days later.
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I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... See more
Company replied
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... See more
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... See more
Company replied
Company details
Written by the company
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Contact info
Netherlands
- hello@themilkybox.com
- themilkybox.com
3.2
Average
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Don't expect formula in a timely manner...
Order placed for my son's formula over a week ago, and still have no update on tracking. I have ordered the same formula from another online website since and received it 2 days later.
13 July 2026
The delivery speed was not bad
Speed of delivery wasnt bad about 7 days it wasn’t the best but definitely not the worst packaging was good as well just be on the lookout because when it got through customs it was in my state of texas that same day and at my door the next day that i missed them and since i live in apts and front office was closed they took it to my local post office so just be on the lookout because usps really does not go looking for your apt number
5 July 2026
Reply from The Milky Box
Hello Anthony,
Thank you so much for taking the time to share your experience!
We are glad to hear that your order arrived safely, that the packaging was up to your standards, and that the delivery time worked out well for you.
We also really appreciate you sharing this helpful tip about USPS and apartment deliveries! It is super useful for other parents in our community to know so they can keep a close eye on their tracking once the package clears customs.
Thank you for choosing us, and we look forward to helping you again next time!
Order never delivered
I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a substantial amount of my money without delivering the product. I have only received a response to one of my emails, which told me that the order has been shipped and may just be caught up in transit. At what point does this become fraudulent?
13 July 2026
Reply from The Milky Box
Hello Alissa,
We sincerely apologize for the frustration caused by the delay in your delivery.
We want to clarify that your order was shipped on time from our end. Unfortunately, customs clearance processes and this type of transit events are completely out of our control, which caused the shipment to take much longer than expected.
According to the tracking details, we can see that your package has now been successfully delivered.
We are genuinely sorry for the delay and for any gaps in our communication while you were waiting.
We hope to have the opportunity to welcome you back to our webshop in the future and provide you with a much better experience next time.
The customer service chat was extremely…
The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
15 June 2026
Reply from The Milky Box
Hi Josephine,
Thank you so much for taking the time to share your experience!
We are thrilled to hear that our customer service chat was helpful and that your formula arrived even faster than expected. Providing quick support and fast delivery is always our top priority.
We truly appreciate your support and look forward to helping you again next time!
Kind regards,
The Milky Box Team
Reply from The Milky Box
Hello,
thanks so much for getting in touch and we're sorry for any stress this caused.
Good news though — our tracking shows your parcel was delivered two days ago, so it should be with you now. Because your order travelled all the way from Australia, the journey takes a bit longer than a local delivery, and we know the wait can feel longer than expected.
If for any reason you haven't physically got it in hand, just drop us a message with your order number and we'll chase it up straight away and make sure you're looked after.
The Milky Box Team
I put in my order on May 14th, still not here
I put in my order on May 14th. It's been 10 days and still no shipment. So much for express 2-4 business day shipping. I had to go buy another formula. Will be looking to return the shipment as soon as I get it, that's if ever get it.
25 May 2026
Reply from The Milky Box
Hello Hassan. We are truly sorry for the delay in your delivery and completely understand your frustration.
While we always process orders as quickly as possible, delivery times can vary due to external factors that are unfortunately beyond our control once the package is with the carrier or stuck in customs. This delay does not reflect the standard of service we aim to provide, and we are sorry for the inconvenience it has caused.
We are monitoring the tracking closely and sincerely hope your package is delivered very soon.
We genuinely hope to have the opportunity to welcome you back to our webshop in the future and provide you with a much better experience next time.
Kind Regards,
The Milky Box Team
Poor customer experience
Poor customer experience. My package has been delayed for over two weeks with no meaningful support or ownership of the issue. Communication was polite, but no actual solution was provided. I had to order elsewhere and received the same product within 3 days.
8 May 2026
Reply from The Milky Box
Hello Navid. We’re truly sorry for the experience and understand how frustrating this delay has been. While we always do our best to support our customers and keep them informed, some parts of the delivery process — such as customs clearance and carrier delays — are unfortunately outside of our direct control.
That said, we understand this does not change the inconvenience caused to you, and we sincerely apologize that we could not provide a faster resolution in this case. Your feedback is valuable and helps us improve both our communication and support processes going forward.
We genuinely hope to have the opportunity to welcome you back to our webshop in the future and provide you with a much better experience next time.
Kind Regards,
The Milky Box Team
Reply from The Milky Box
Hi Trent!! Thank you so much for the 5-star review! We are thrilled to hear that you had a painless transaction and that you're happy with our quick shipping and product quality. We work hard to make the process as smooth as possible for our customers, so it’s great to know we hit the mark. Your feedback means a lot.
Kind Regards,
The Milky Box Team
HORRIBLE
HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to customs now. I realize that the package is not out of your hands, but there’s been no support that my baby is almost out of formula. No rush shipping to send 1 formula can over in the meantime. Not even a discount code for the next time to ease my anxiety about almost being out of formula. I’ll be shopping elsewhere from now on.
13 April 2026
Reply from The Milky Box
Dear Christina,
We are truly sorry to hear about the stress this delay is causing. We understand how vital it is to have your formula on time, especially when your stock is running low.
However, we would like to clarify that The Milky Box has no control over U.S. Customs. Once a package reaches the border, it is held under the jurisdiction of government authorities. These regulatory delays are mandatory procedures that, unfortunately, no retailer or carrier can bypass or influence.
We have already ensured that all necessary documentation was provided to the carrier to help speed up the release. We are monitoring the situation closely and doing everything within our power to support the movement of your package.
We value your long-term loyalty since 2024 and sincerely hope that Customs releases your order as quickly as possible.
Kind Regards.
The Milky Box
Stuck at customs
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the FedEx depot that was only an hour away from me. I’m not sure if there was a reason it took so long but I wasn’t informed of any delays. Other than being stuck at customs, it did ship fairly quickly.
9 March 2026
Reply from The Milky Box
Hello Robyn,
Thank you so much for your feedback and for the 4-star rating! We’re glad to hear that, despite the wait, you had a positive experience with our service.
We sincerely apologize for the frustration caused by the customs delay and the subsequent delivery time. However, we would like to clarify that The Milky Box has no control over customs procedures, as these delays are mostly due to government regulations and clearing protocols from your country.
We appreciate your understanding and hope to serve you again soon!
Kind Regards,
The Milky Box Team
Good formula, shipping needs improvement
Formula seems legitimate, shipping was fast. PLEASE bubble wrap the formula inside the box, it always comes dented and sometimes the cap is broken from the transit.
9 March 2026
Reply from The Milky Box
Hi Vik,
Thank you for your review!
We always strive for maximum protection, but unfortunately, accidents can happen during the shipping process despite our best efforts. We've been cautious with plastic wrap to stay environmentally friendly, but we truly regret that your formula arrived dented. We appreciate your patience and for helping us understand where we can improve.
Kind regards,
The Milky Box Team
My package has been stuck in customs…
My package has been stuck in customs for over a week. No one is getting back to me. I now have to order from another company. And dispute charge on my credit card. Absolutely never ordering from this site again.
23 February 2026
Reply from The Milky Box
Hi Amy Tanner,
We’re sorry to hear about the delay with your package. Once a shipment reaches customs in the destination country, the inspection and release process is handled entirely by the local customs authorities. Unfortunately, if they decide to hold or inspect a package, this is outside of our control and can sometimes cause delays.
We can confirm that the shipment has now been processed by customs and successfully delivered. We understand that waiting during customs clearance can be frustrating and appreciate your patience.
Kind regards,
The Milky Box Team
Terrible customer service. Don’t respond.
Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could have fixed the issue. Do not recommend this merchant. One aggravated customer.
2 February 2026
Reply from The Milky Box
Hi Marina! We're truly sorry for the frustration this caused and for the delay in communication. Our Customer Support team has reached out to you directly to address the situation and work toward a resolution.
We truly appreciate you bringing this to our attention and regret that your experience didn’t meet expectations.
Maria
Customer Success Manager
Always on time!
I love The Milky Box. We always get our formula on time. They work hard to make sure of that!
29 January 2026
Unprompted review
Reply from The Milky Box
Hi Simona! Thank you so much for the kind words! Our team truly works hard to make that happen, and your feedback means a lot.
Maria
Customer Success Manager
Ordered 3 formulas a week ago and have…
Ordered 3 formulas a week ago and have not received them.
21 January 2026
This store has been very dependable
This store has been very dependable. The shipping time is always quick and items arrive packaged well. I’ve had no issues so far.
29 December 2025
Reply from The Milky Box
Hello Delany! Thank you so much for taking the time to share this - we truly appreciate your trust. We’re happy to hear everything has arrived safely. Dependability is something we work hard to deliver every day.
Thanks again for choosing The Milky Box
Maria
Customer Success Manager
It has been about 3 weeks and I have…
UPDATE: a refund was issued. Apparently the formula I ordered is out of stock, however I had to email several times to get any kind of response or update. Will not be ordering again but I am glad the issue has been resolved.
It has been about 3 weeks and I have not received my order. Tracking has not updated. I have reached out to the support team multiple times with no updates. I feel scammed.
15 December 2025
Reply from The Milky Box
Hi Hannah! Thank you for your review. We’re truly sorry for the delays and lack of timely communication - that’s not the experience we aim to provide. While we’re glad the refund was ultimately issued and the matter resolved, we appreciate your patience throughout.
Your feedback has been shared internally and helps us improve moving forward.
If there is anything else we can do, please do not hesitate to reach out to us directly at hello@themilkybox.com
Maria
Customer Success Manager
BEWARE: No refunds or exchanges allowed!
My baby didn't tolerate the formula and I can't get a refund on a new case that was delivered. Asked for help cancelling the re-occuring billing and their instructions do not lead you to a subscription page. This company is a scam!
2 January 2026
Unprompted review
Reply from The Milky Box
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this must have been. For health and safety reasons, we’re unable to accept returns or exchanges on baby formula once it has been delivered - this policy is in place to protect all families and is clearly outlined during checkout and in our Refund & Return Policy.
Regarding subscriptions, we’re always happy to assist directly if anything isn’t clear or easy to manage.
We truly regret the inconvenience and would still like the opportunity to help if you reach out to our support team directly at hello@themilkybox.com
Maria
Customer Success Manager
Everything got delivered before expected
16 December 2025
Reply from The Milky Box
Hi Derick! Thank you so much for the great review! We’re happy to hear your order arrived sooner than expected - that’s always a win! :)
We truly appreciate your support and trust in us.
Maria
Customer Success Manager
True organic ingredients that are so…
True organic ingredients that are so good for my baby !
15 December 2025
Reply from The Milky Box
Hey Dania! Thank you so much for your kind words! We’re really happy to hear you value the true organic ingredients - your baby’s well-being is exactly why we do what we do! ;)
Maria
Customer Success Manager
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