The Essence Haven Reviews 

71
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process straightforward and efficient, often praising the careful packaging that ensures products arrive safely. A significant number of people are delighted with the fragrances, noting their similarity to original scents and impressive longevity. Some also experienced fast delivery and helpful customer communication, with prompt and reassuring replies. However, some customers also noted significant issues with product quality and scent longevity, reporting that fragrances did not last long. Many felt the scents did not smell like the originals or had a cheap, outdated quality, with some even describing them as smelling like alcohol. Additionally, a number of people experienced problems with slow or missing deliveries and unresponsive customer service, with emails going unanswered.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and scent longevity. Many customers praise the... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the excellent longevity and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast delivery times, even to... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting great service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. The scent was good but not great. Not even close to the depth of originals. Advertisement said it would last longer, but in reality it lastet only for an hour or so.

Rated 5 out of 5 stars

large sortment easy process of ordering quick delivery nice packaging fantastic products happy wife with new and great scents the essence haven brings you happiness in your household

Rated 5 out of 5 stars

The products are in a nicely packaged box to prevent any damage in shipment. I also love the fragrances that I ordered. Would definitely order again.

Rated 5 out of 5 stars

For once a channel that actually delivers on the promise! I tried n14 as I’m obsessed with the original, Baccarat Rouge, and I was seriously blown away! It’s basically identical! I ordered three more... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(71)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered 3 Fragrances

I ordered the numbers 15, 18 and 22. The order took 8 days to arrive in Germany because it comes from China (I didn‘t know that because that is only a address from Sweden at the website). The order arrived very well packed in a very beautiful and fancy box. The bootles are beautiful not luxury. The fragrances are mild but reminds the original. They are like Eau de Cologne, good for Sommer. For the price “Pay for 2, Get 3” is a good purchase.

22 July 2026
Unprompted review
Rated 3 out of 5 stars

The delivery was unbelievably slow — absolutely ridiculous

I’m not entirely sure how many stars they deserve. The products are fine, but the delivery time was absolutely insane. It took 15 days just to reach Denmark, even though it was shipped by air. That’s especially unbelievable considering it’s a Swedish company. So that’s a huge downside. To be honest, I’m not even sure if I’m being generous by giving them 3 stars.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I don't recommend it.

I discovered Essence Haven through its advertising on Facebook and Instagram, as well as through its website, where the business presents itself as a Swedish company. However, after placing my order, I discovered through the tracking information that the package had been prepared and shipped directly from Shenzhen, China.

Everything indicates that the product is manufactured and supplied from China and not from Sweden. The problem is not that the product comes from China, but that this is not clearly disclosed in the advertising or on the website before purchase. The way the business is presented may lead customers to believe they are buying a Swedish product or that the order will be shipped from Sweden.

The website stated that the package would arrive in approximately one week. In my case, it took around two weeks, and based on the other customer experiences I have been able to check, delivery appears to usually take two weeks or longer.

They also advertise the perfume as containing 30% fragrance oils. I am a perfume collector with more than 200 fragrances, so I have considerable experience comparing concentration, longevity and performance. In my case, the scent lasted no more than around one hour, which is completely inconsistent with what I would expect from a perfume advertised with that concentration.

My experience was disappointing because of the lack of transparency regarding the product’s origin, the actual delivery time and the perfume’s performance.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I give it a one star only because the 3…

I give it a one star only because the 3 fragrances i chose have a faint similarity to the original ,but having said that rhe faint smell does not last at all ,what this company does is over promise and under deliver ,don't waste your hard earned money,

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I had a very disappointing experience with Essence Haven. I ordered three bottles but only received one. The bottle itself feels very cheap and tacky, and the overall quality was nowhere near what I expected.

The delivery took over two weeks, which was much longer than advertised. I also discovered that the product is made in China, not the UK as I had believed when placing my order.

Based on my experience, I would not recommend this company. If you’re considering buying from them, I’d suggest doing your research first. In my opinion, Aramic is a far better brand in terms of quality and reliability.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Hi everyone..

Hi everyone..
I have only done a few of these ..but I really had to for this..so I order No.14 from Essence Haven..it came really quickly..and mega wrapped in bubble wrap so no way was it gonna get smash or damaged..
I wore this smell and twice on my first day in Asda and up the pub a little late on..I got complimented on it ..it smells sooo bloody good ! And not £300 a bottle. I for one will 100% be buying it again! It's the exact same as Baccarat rouge 540
Honest the perfect gift for a dad for crimbo or father's day..I should know I'm a dad lol.. enjoy highly recommend
Have a good one everyone 👍🏻

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great parfyme.

I placed an order for No. 20, 09, 18, and 14 (LV Imagination, Baccarat Rouge, Lost Cherry, and Angels' Share by Kilian Paris). Great customer service and easy communication. I will definitely order more from them. Highly recommended!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Essences are amazing, customer service too

First of all, I want to start with the quality of the perfume. I bought a combination of essence that simulate the original Tom Ford. I have to say that the essence is identical and the quality is really good because it lasts all day. Unfortunately, one of my essence were defective, but I found the company to be extremely reliable. They immediately answered to my ticket and they offer, free of charge, to ship just the essence that was defective. Personally, I am extremely happy and I will continue to be a loyal customer.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a 3 set on 11th June paid for…

Originally I thought I had been scammed but received the essence at the weekend and the scents are amazing thank you guys , I’ve edited the review to 5 stars , love packaging too 5 * all the way the real criminals are the ones who charge 200/300 pound per bottle for same scent products Tyx again

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Bought Baccarat, Savage and imagination. The perfumes exceeded my expectation. They last longer than i thought, very happy with my new fragrances.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Essence Heaven the best

I’ve always spent lots of money for fragrances, but Essence Heaven is a life saver. Their fragrances are awesome, cheaper and identical to the overpriced original. And the best part is that they are long lasting fragrances

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing smells

Amazing smells, honestly my favorite now and I get all my colognes from them now!

17 May 2026
Unprompted review
The Essence Haven logo

Reply from The Essence Haven

Love this. We’re so happy to hear our scents have become your favorite.

Rated 5 out of 5 stars

For once someone actually delivers on a promise!

For once a channel that actually delivers on the promise! I tried n14 as I’m obsessed with the original, Baccarat Rouge, and I was seriously blown away! It’s basically identical! I ordered three more bottles before placing the one I just got back in its box! Well done guys, seriously

14 May 2026
Unprompted review
The Essence Haven logo

Reply from The Essence Haven

This made our day.That means a lot. Thanks for trusting us and for sharing this.

Rated 5 out of 5 stars

Amazing communication and always there…

Amazing communication and always there when I have questions.

1 May 2026
Unprompted review
The Essence Haven logo

Reply from The Essence Haven

Love to hear this. We’re really glad the communication felt easy and that our team was there when you needed help.

Thanks so much for sharing.

Rated 5 out of 5 stars

Amazing experience, professional, reliable, and easy to work with

Working with The Essence Haven has been an absolute pleasure from start to finish. Communication was clear, consistent, and professional the entire time, which made everything smooth and stress-free.

What really stood out was the level of care and intention behind everything, they genuinely take pride in what they do, and it shows in both the product and the overall experience. Everything was handled efficiently, and I always felt confident in the process.

It’s rare to come across someone who is not only reliable but also enjoyable to work with, and this has definitely been one of those experiences. I’d highly recommend them to anyone looking for quality, professionalism, and great service.

7 May 2026
Unprompted review
The Essence Haven logo

Reply from The Essence Haven

Thank you for such thoughtful feedback. It means a lot to hear that the care behind our work came through. We truly appreciate your recommendation and support.

Mike
EssenceHaven

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look