Tennis-Point.ch Reviews 

I am living in Switzerland, I ordered 24 cans of balls Monday and they arrive swiftly on Friday morning. Exactly what I was looking for. Thank you

I ordered a bag as a gift. The bag never came, and the customer service has never replied to me. It has been a month, and they owe me >100 chf. I think I have been robbed...

always perfect, topppp

I’m extremely disappointed with my recent experience. I ordered two practice rackets, but on the very same day I got injured. The next day, I contacted the shop immediately to explain the situation—simply hoping for a bit of understanding and flexibility given that I physically cannot use the rackets during the rental period.

Unfortunately, there was zero sympathy or consideration. Instead of offering a reasonable solution, they told me they would only waive delivery costs on a future order—but refused to provide replacement practice rackets or any meaningful accommodation. This feels especially frustrating considering I’ve spent several hundred Swiss francs with them over the past few years as a loyal customer.

The rental period is only 10 days, while my injury will take at least two weeks to heal, making it impossible for me to use what I paid for. I wasn’t asking for anything unreasonable—just a fair and humane response to an unfortunate situation.

In my view, this lack of flexibility and basic empathy is very disappointing and comes across as unethical. Customer loyalty and genuine circumstances should matter more than rigid policies.

Very nice shop and friendly staff, especially Sabrina. Weiter so!
Daniel Arvizu

Worst service ever: I bought a voucher in the online shop yesterday morning. The service promise was that "the voucher will be delivered in a few minutes as PDF via mail." I have not received the voucher, nobody answered my mails to the service desk in the afternoon and nobody picks up the phones. I want my money back!!

The order was prepared for shipment last week and still hasn’t arrived! I called the customer service line and was told it would be delivered today. Of course, the order has not arrived, and the order status hasn’t changed - it still says “prepared for courier pickup.”
I don’t know what kind of mess is going on there, but I have neither the order nor my money back!

I do not recommend. I bought a pair of shoes for my partner for Christmas. The shoes turned out to be too small. But because it passed the 30-days since I purchased (I bought beforehand because it was Christmas), he can't get a refund or even exchange. Very lame service - especially for the holidays. We won't return.

I made a return on September 23rd, and after nearly two months, I still haven’t received my refund. Every time I contact them, they send the same useless email saying “Unfortunately, this process takes some time…”
When I checked online, I found hundreds of people complaining about the exact same issue — and Tennis Point clearly doesn’t care.
No proper follow-up, no accountability, and no respect for customers.
This company has completely lost my trust — I will never order again and I strongly advise others to think twice before buying from them! 👎

I have been waiting for a refund on an item I have paid (over 100.-) but have never received it. I had to ask, several times, to know where it was and when I finally got an answer, the item wasn't available so I was supposed to receive a refund. The order and payment was 6 weeks ago and I have been waiting for a refund for 2 weeks. (2 weeks since they said I was going to get my money back..)

Worst buying experience ever.
Ordered tennis bags on 11.04 and today 19 days later have not received any information on my goods.
I called numerous customer service not able to help me. many email with no replies. Worst experience. i hope i will get my bags at some point. I will never buy from this website ever again. You also should avoid this website even if you have to pay a little bit higher price but at a trusted partner or shop.
Scandalous website with lies and wrong information. not willing to help for an order of above 1400 euros.
Catastrophic

I bought multiple items with a voucher I won at a tennis tournament. I returned all the items because they were oversized and not conform to the dimensions published on their website. TennisPoint received all the products but their policy is that they don’t replace them, only proceed to a refund. But as this was a voucher they didn’t send me new one or replace the products and didn’t provide any solutions. I’ve contacted them multiple times by email and all my requests have been ignored and still unanswered. I will never order anything with them again.