Toolmart Australia Reviews 

2,116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company, often pointing out satisfying overall interactions and helpful service. Customers frequently praise the competitive pricing, noting substantial financial savings, alongside a very wide selection of quality tools and products. Many people also appreciate the exceptionally fast shipping methods and careful packaging that ensures items arrive safely at their destination. Some reviewers were not happy with occasional delivery delays, experiencing prolonged waiting times and unexpected hold-ups before receiving their goods. Consumers also noted persistent communication issues, mentioning a lack of prompt updates regarding order progress and tracking information.

What people talk about most

Delivery service

Consumers find delivery service to be generally satisfying and fast. Reviewers frequently highlight quick... See more

Product

Clients share positive opinions on product quality, noting items arrive as described and in perfect... See more

Order

People report ambiguous experiences with order processing, highlighting a split between smooth transactions... See more

Price

Customers had positive experiences with price, consistently highlighting great deals, competitive rates, and... See more

Service

Reviewers highlight positive aspects of service, noting prompt, efficient, and friendly staff experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

The friendly and helpful staff deserve all the stars in the world. We shop here over buying from larger chains and although I won’t say we’re regular customers, the service is spot on everytime we... See more

Rated 5 out of 5 stars

Makita reciprocal demolition saw JR002GZ kit with 2 batteries, saw and charger and case! Best buy I’ve done in a while….i was stuck on ryobi but when it stopped working i thought no! Stop wais... See more


Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,116)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Payment made but order not processed

Payment made but order not processed.
Sent email inquiry but heard no response.
Called help desk eventually and had been told that it had not been processed.
Took another week before finally received the goods - overall 4 weeks for something marketed as in stock and ready to go...

20 August 2026
Rated 4 out of 5 stars

Quick dispatch

Quick dispatch, it came from WA to Sydney in a reasonable time, toolmart kept me posted. Reason for me choosing them was the price the rest was a bonus to be honest!

Would I choose them again? Well that totally depends on the price when purchasing my next item.

Would I recommend them? If the price is right! Sure why not..

18 August 2026
Rated 5 out of 5 stars

Best buy I’ve done in a while….i was…

Makita reciprocal demolition saw JR002GZ kit with 2 batteries, saw and charger and case! Best buy I’ve done in a while….i was stuck on ryobi but when it stopped working i thought no! Stop waisting money buying cheapy stuff spend more and get a good one! This is an awesome grunty monster beast! This doesnt fail…i was amazed on performance and you can put any blades in it (all universal) dont need no pressure just let it do its job with minimal Pressure…… cuts through with ease… used it on trees big branches put it on 5 medium on 3 and little twigs on 1 or 2… i am so happy with my purchase! Toolmart belmont thankyou couple days late but worth it! And cause of delay (3days) i got a free headlight thankyou so much will definitely promote ordering from toolmart! Western Australia …
Whenever i need other tools I will definitely order from Toolmart! Again
(down side- more
Communication email would be nice in delivery progress) other than that! Really happy ! I definitely recommend to everyone and plus the price is cheaper than local stores….normal price or in promotional I saved $161 dollars Including $18 delivery! than local stores in victoria! (Local price $1129.00)
Thanks again toolmart youve delivered! 👍

23 August 2026
Rated 4 out of 5 stars

Product + 100%

Product + 100%. Delivery was delayed. All in all 75%.
Do not list delivery address as a Post Box.

7 August 2026

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